AbstractThis study explores liability-of-foreignness (LOF) and how multinational corporations (MNCs) can develop competitive strategies in order to adapt to consumers’ perceptions of tangible and intangible sources of LOF as a result of negative stigmatization of marketing mix elements used in the foreign market.
Upon entering a new and foreign market, MNCs encounter business environments that are far more diverse and complex that what they are accustomed to experiencing in their home market. MNCs face inherent impediments by gaps in understanding consumers’ perception of respective market offerings that impact both the firm’s external and internal environments, and thus, experience costs associated with marketing efforts. The costs incurred in overcoming such differences have often been grouped under the umbrella term LOF in the international business literature. One of the major concerns of international marketers is whether the "foreignness" of a product will make it less preferable to consumers in different countries. The marketing literature covers this lack of legitimacy of foreign products under the heading of “country-of-origin effects”, which affect customers’ beliefs about products and services and have been identified as permanent aspects of LOF. Through the process of stigmatization, certain products are systematically excluded, because they are foreign-produced goods. The purpose of this dissertation is three-fold. The first objective is to carry out a thorough review of extant literature by linking well-established streams of literature concerning COO, stigmatization as a result of underlying levels of consumer ethnocentrism, and the frequently iscussed debate of adaptation versus standardization in the international marketing literature in an effort to provide a basis for explanation of individual cultural differences of LOF. The second goal is to develop the conceptual framework of the impact of COO on individual LOF by extending previous work on COO effects under stigmatization theory and depicting the hypothesized interrelationships between each construct. Testing the entire conceptual framework would be beyond the scope of this thesis, thus, the focus of the empirical study is the marketing of foreign services. Therefore, the third objective is to explore the relationship between stigmatization, global awareness, and consumers’ preference for eight service categories, as stigmatization is the main focus of the model. In particular, the empirical employs ordered logit regression (OLR) to examine the preference patterns of American, European, Australian, and Asian consumers for services originating from six different foreign countries for seven service categories (education, medical, law, advertising, entertainment, IT, and travel services). Results
indicate that the observed variability in preference (variations in R² value up to 33.5 percent) is linked to stigma. However, the latter’s capability in explaining consumer’s preference patterns is dependent on the specific country of origin, the particular service category, and participants’ characteristics such as culture and gender. Implications of the findings are considered and future research directions identified. This dissertation contributes by extending stigmatization in the marketing and international business domain, addressing the ramifications of LOF for six different COOs on the individual level of analysis.
|Date of Award||19 Jun 2010|
|Supervisor||Michael Harvey (Supervisor)|