What doctors want? A consultation method when the patient is a doctor

Margaret Kay, Geoffrey Mitchell, Alexandra Claravino

Research output: Contribution to journalArticleResearchpeer-review

6 Citations (Scopus)

Abstract

Doctors face many barriers accessing health care. Even after a doctor has adopted the patient role, quality health care can remain elusive. This study investigated the consultation between the treating doctor and the doctor-patient. We aimed to determine what doctors want within the consultation, their preferred consultation method. This qualitative study involved 37 GPs who participated in one of six independently facilitated focus groups. Data were recorded, transcribed and analysed for recurrent themes using an iterative inductive framework. Participants emphasised the importance of, and the difficulty in, establishing a relationship with a GP. This involved determining who to see and when to go to the doctor. Specific ways of strengthening the doctor patient relationship were discussed, including understanding the illness experience, acknowledging the whole patient, setting boundaries, providing holistic care, developing rapport and participating in shared decision making. Empathy was especially important. Analysis revealed strong similarities with the 'patient-centered consultation method'. Understanding the preferred consultation method for doctors will assist doctors in providing quality care to their peers. This is an important step in enhancing health access for doctors. Doctors want what patients want: care delivered within a patient-centered consultation. These insights may help other health professionals when treating or receiving care from their colleagues
Original languageEnglish
Pages (from-to)52-59
Number of pages8
JournalAustralian Journal of Primary Health
Volume16
Issue number1
DOIs
Publication statusPublished - 17 Mar 2010
Externally publishedYes

Fingerprint

Referral and Consultation
Quality of Health Care
Health
Focus Groups
Decision Making
Patient Care
Delivery of Health Care

Cite this

Kay, Margaret ; Mitchell, Geoffrey ; Claravino, Alexandra. / What doctors want? A consultation method when the patient is a doctor. In: Australian Journal of Primary Health. 2010 ; Vol. 16, No. 1. pp. 52-59.
@article{6df4a44bf7464512ba6d63129b702417,
title = "What doctors want? A consultation method when the patient is a doctor",
abstract = "Doctors face many barriers accessing health care. Even after a doctor has adopted the patient role, quality health care can remain elusive. This study investigated the consultation between the treating doctor and the doctor-patient. We aimed to determine what doctors want within the consultation, their preferred consultation method. This qualitative study involved 37 GPs who participated in one of six independently facilitated focus groups. Data were recorded, transcribed and analysed for recurrent themes using an iterative inductive framework. Participants emphasised the importance of, and the difficulty in, establishing a relationship with a GP. This involved determining who to see and when to go to the doctor. Specific ways of strengthening the doctor patient relationship were discussed, including understanding the illness experience, acknowledging the whole patient, setting boundaries, providing holistic care, developing rapport and participating in shared decision making. Empathy was especially important. Analysis revealed strong similarities with the 'patient-centered consultation method'. Understanding the preferred consultation method for doctors will assist doctors in providing quality care to their peers. This is an important step in enhancing health access for doctors. Doctors want what patients want: care delivered within a patient-centered consultation. These insights may help other health professionals when treating or receiving care from their colleagues",
author = "Margaret Kay and Geoffrey Mitchell and Alexandra Claravino",
year = "2010",
month = "3",
day = "17",
doi = "10.1071/PY09052",
language = "English",
volume = "16",
pages = "52--59",
journal = "Australian Journal of Primary Health - Interchange",
issn = "1324-2296",
publisher = "CSIRO",
number = "1",

}

What doctors want? A consultation method when the patient is a doctor. / Kay, Margaret; Mitchell, Geoffrey; Claravino, Alexandra.

In: Australian Journal of Primary Health, Vol. 16, No. 1, 17.03.2010, p. 52-59.

Research output: Contribution to journalArticleResearchpeer-review

TY - JOUR

T1 - What doctors want? A consultation method when the patient is a doctor

AU - Kay, Margaret

AU - Mitchell, Geoffrey

AU - Claravino, Alexandra

PY - 2010/3/17

Y1 - 2010/3/17

N2 - Doctors face many barriers accessing health care. Even after a doctor has adopted the patient role, quality health care can remain elusive. This study investigated the consultation between the treating doctor and the doctor-patient. We aimed to determine what doctors want within the consultation, their preferred consultation method. This qualitative study involved 37 GPs who participated in one of six independently facilitated focus groups. Data were recorded, transcribed and analysed for recurrent themes using an iterative inductive framework. Participants emphasised the importance of, and the difficulty in, establishing a relationship with a GP. This involved determining who to see and when to go to the doctor. Specific ways of strengthening the doctor patient relationship were discussed, including understanding the illness experience, acknowledging the whole patient, setting boundaries, providing holistic care, developing rapport and participating in shared decision making. Empathy was especially important. Analysis revealed strong similarities with the 'patient-centered consultation method'. Understanding the preferred consultation method for doctors will assist doctors in providing quality care to their peers. This is an important step in enhancing health access for doctors. Doctors want what patients want: care delivered within a patient-centered consultation. These insights may help other health professionals when treating or receiving care from their colleagues

AB - Doctors face many barriers accessing health care. Even after a doctor has adopted the patient role, quality health care can remain elusive. This study investigated the consultation between the treating doctor and the doctor-patient. We aimed to determine what doctors want within the consultation, their preferred consultation method. This qualitative study involved 37 GPs who participated in one of six independently facilitated focus groups. Data were recorded, transcribed and analysed for recurrent themes using an iterative inductive framework. Participants emphasised the importance of, and the difficulty in, establishing a relationship with a GP. This involved determining who to see and when to go to the doctor. Specific ways of strengthening the doctor patient relationship were discussed, including understanding the illness experience, acknowledging the whole patient, setting boundaries, providing holistic care, developing rapport and participating in shared decision making. Empathy was especially important. Analysis revealed strong similarities with the 'patient-centered consultation method'. Understanding the preferred consultation method for doctors will assist doctors in providing quality care to their peers. This is an important step in enhancing health access for doctors. Doctors want what patients want: care delivered within a patient-centered consultation. These insights may help other health professionals when treating or receiving care from their colleagues

U2 - 10.1071/PY09052

DO - 10.1071/PY09052

M3 - Article

VL - 16

SP - 52

EP - 59

JO - Australian Journal of Primary Health - Interchange

JF - Australian Journal of Primary Health - Interchange

SN - 1324-2296

IS - 1

ER -