Turning Negative Feedback into Positive Outcomes: Increasing Job Effectiveness Through Understanding Trust as a Process

Catharina C. Jecklin; Justin B Craig

Turning Negative Feedback into Positive Outcomes: Increasing Job Effectiveness Through Understanding Trust as a Process

Bond Business School

Research output: Contribution to conference › Paper › Research › peer-review

Abstract

In this paper we draw on the trust as a process literature to examine linkages between negative feedback and increased job effectiveness. We highlight how the trust belief and the trust decision are two critical mechanisms through which negative feedback is analysed and processed before it is implemented as a trust behaviour. We discuss how our conceptual model and related propositions, which include situational and psychological moderators, are positioned to better understand the relationship between trustees and trustors.

Original language	English
Pages	364-373
Number of pages	9
Publication status	Published - 2 Dec 2021
Event	34th Annual Australian & New Zealand Academy of Management Conference: Bouncing back: Innovative management in turbulent times - Virtual Platform, Perth, Australia Duration: 1 Dec 2021 → 2 Dec 2021 Conference number: 34th http://anzamconference.org/

Conference

Conference	34th Annual Australian & New Zealand Academy of Management Conference
Abbreviated title	ANZAM
Country/Territory	Australia
City	Perth
Period	1/12/21 → 2/12/21
Internet address	http://anzamconference.org/

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Jecklin, C. C., & Craig, J. B. (2021). Turning Negative Feedback into Positive Outcomes: Increasing Job Effectiveness Through Understanding Trust as a Process. 364-373. Paper presented at 34th Annual Australian & New Zealand Academy of Management Conference, Perth, Western Australia, Australia. https://www.anzam.org/wp-content/uploads/2022/03/8038ANZAM-Papers-and-Abstracts-Conference-Solutions_DEC-2021_V3.pdf

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title = "Turning Negative Feedback into Positive Outcomes: Increasing Job Effectiveness Through Understanding Trust as a Process",

abstract = "In this paper we draw on the trust as a process literature to examine linkages between negative feedback and increased job effectiveness. We highlight how the trust belief and the trust decision are two critical mechanisms through which negative feedback is analysed and processed before it is implemented as a trust behaviour. We discuss how our conceptual model and related propositions, which include situational and psychological moderators, are positioned to better understand the relationship between trustees and trustors.",

author = "Jecklin, {Catharina C.} and Craig, {Justin B}",

year = "2021",

month = dec,

day = "2",

language = "English",

pages = "364--373",

note = "34th Annual Australian & New Zealand Academy of Management Conference : Bouncing back: Innovative management in turbulent times, ANZAM ; Conference date: 01-12-2021 Through 02-12-2021",

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Jecklin, CC & Craig, JB 2021, 'Turning Negative Feedback into Positive Outcomes: Increasing Job Effectiveness Through Understanding Trust as a Process', Paper presented at 34th Annual Australian & New Zealand Academy of Management Conference, Perth, Australia, 1/12/21 - 2/12/21 pp. 364-373. <https://www.anzam.org/wp-content/uploads/2022/03/8038ANZAM-Papers-and-Abstracts-Conference-Solutions_DEC-2021_V3.pdf>

Turning Negative Feedback into Positive Outcomes: Increasing Job Effectiveness Through Understanding Trust as a Process. / Jecklin, Catharina C.; Craig, Justin B.
2021. 364-373 Paper presented at 34th Annual Australian & New Zealand Academy of Management Conference, Perth, Western Australia, Australia.

Research output: Contribution to conference › Paper › Research › peer-review

TY - CONF

T1 - Turning Negative Feedback into Positive Outcomes: Increasing Job Effectiveness Through Understanding Trust as a Process

AU - Jecklin, Catharina C.

AU - Craig, Justin B

N1 - Conference code: 34th

PY - 2021/12/2

Y1 - 2021/12/2

N2 - In this paper we draw on the trust as a process literature to examine linkages between negative feedback and increased job effectiveness. We highlight how the trust belief and the trust decision are two critical mechanisms through which negative feedback is analysed and processed before it is implemented as a trust behaviour. We discuss how our conceptual model and related propositions, which include situational and psychological moderators, are positioned to better understand the relationship between trustees and trustors.

AB - In this paper we draw on the trust as a process literature to examine linkages between negative feedback and increased job effectiveness. We highlight how the trust belief and the trust decision are two critical mechanisms through which negative feedback is analysed and processed before it is implemented as a trust behaviour. We discuss how our conceptual model and related propositions, which include situational and psychological moderators, are positioned to better understand the relationship between trustees and trustors.

M3 - Paper

SP - 364

EP - 373

T2 - 34th Annual Australian & New Zealand Academy of Management Conference

Y2 - 1 December 2021 through 2 December 2021

ER -

Turning Negative Feedback into Positive Outcomes: Increasing Job Effectiveness Through Understanding Trust as a Process

Abstract

Conference

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