Trust and confidence in using telehealth in people with chronic kidney disease: A cross-sectional study

Soraia de Camargo Catapan*, Helen M. Haydon, Ingrid J. Hickman, Lindsey Webb, Nicole Isbel, David Johnson, Katrina L. Campbell, Hannah L. Mayr, Oliver Canfell, Paul Scuffham, Nicola Burton, Liam J. Caffery, Anthony C. Smith, Jaimon T. Kelly

*Corresponding author for this work

Research output: Contribution to journalArticleResearchpeer-review

Abstract

Consumer trust and confidence in telehealth is pivotal to successful service implementation and effective consultations. This cross-sectional study measured trust and confidence in telephone and video consultations and associated with experience in telehealth modalities among people with chronic kidney disease at a metropolitan hospital in Australia. Self-report data were collected using validated trust and confidence in telehealth scales and 5-point Likert responses. Non-parametric tests were used to compare trust and confidence in telephone and video consultations (Wilcoxon Matched Pairs) and associations with telehealth experience (Mann–Whitney). Of the 156 survey participants, 96.2% had used telephone consultations and 28.9% had used video. Overall trust and confidence in using telehealth were high. Confidence (range 1–5) in using telephone consultations (mean 3.75 ± 0.71) was significantly higher than video consultation (mean 3.64 ± 0.74), p = 0.039. Trust in telephone consultations (mean 3.93 ± 0.64) was significantly higher than in video consultations (mean 3.67 ± 0.66), p < 0.001. There was a significant association between experience with telephone consultations and reported levels of trust and confidence in telephone consultations. Experience with video was significantly related to trust in video consultations, but not confidence. Given the substantial difference in experience between telehealth modalities, trust and confidence may change as further exposure occurs.
Original languageEnglish
Pages (from-to)16S-23S
Number of pages7
JournalJournal of Telemedicine and Telecare
Volume29
Issue number10_suppl
DOIs
Publication statusPublished - 1 Dec 2023
Externally publishedYes

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