Transition Towards Green Facility Management: Bridging the Knowledge Gaps of Facilities Managers

Yujie Lu, Ruidong Chang, Dan Chong, Min Li Joyce Ngiam

Research output: Contribution to journalArticleResearchpeer-review

2 Citations (Scopus)


The building industry has experienced a widespread transition towards green buildings
and consequently a growing need for green facilities professionals to maximize green
building potential in terms of energy efficiency, water conservation and waste reduction
in their operational stage. Green buildings have unique technological systems
that require facility managers to have relevant knowledge and skills to conduct proper
facilities management and maintenance planning to maximize the potential of green
buildings. It is important, then, to investigate whether knowledge gaps for facility
managers exist with respect to green buildings, and if so, how these knowledge
gaps could be bridged. Though several studies have investigated the operation and
maintenance processes of green buildings, few studies considered facility managers’
knowledge and skills regarding green facility management (GFM). Set in the context
of Singapore, this study aims to holistically investigate the knowledge and skills of
managing green buildings in the community of facility managers, including their perceived
differences between green and conventional buildings, the difficulty of GFM,
the knowledge gaps of GFM and the underlying reasons, as well as how the gaps could
be bridged. A total of 90 survey responses were collected and eight interviews with key
stakeholders were conducted, which indicate facility managers believe green buildings
do have special features that require unique knowledge and skills, and currently
knowledge gaps do exist hindering the transition towards GFM. Therefore, this paper
derives plausible solutions to bridge the knowledge gaps, such as establishing holistic
subsidies for those facility managers participating in training programs of GFM. This
study provides references for researchers and relevant governmental departments to
better understand industry professionals’ knowledge gaps in the transitioning process
towards a green built environment, and to make better policy decisions bridging the
knowledge gaps and thereby facilitating the green transition process.
Original languageEnglish
Pages (from-to)122-144
Number of pages23
JournalJournal of Green Building
Issue number3
Publication statusPublished - 1 Jun 2018


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