Three questions that patients can ask to improve the quality of information physicians give about treatment options: A cross-over trial

Heather L. Shepherd, Alexandra Barratt, Lyndal J. Trevena, Kevin McGeechan, Karen Carey, Ronald M. Epstein, Phyllis N. Butow, Chris B. Del Mar, Vikki Entwistle, Martin H N Tattersall

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Abstract

Objective: To test the effect of three questions (what are my options? what are the benefits and harms? and how likely are these?), on information provided by physicians about treatment options. Methods: We used a cross-over trial using two unannounced standardized patients (SPs) simulating a presentation of mild-moderate depression. One SP was assigned the intervention role (asking the questions), the other the control role. An intervention and control SP visited each physician, order allocated randomly. The study was conducted in family practices in Sydney, Australia, during 2008-09. Data were obtained from consultation audio-recordings. Information about treatment options and patient involvement were analyzed using the Assessing Communication about Evidence and Patient Preferences (ACEPP) tool and the OPTION tool. Results: Thirty-six SP visits were completed (18 intervention, 18 control). Scores were higher in intervention consultations than controls: ACEPP scores 21.4 vs. 16.6, p< 0.001, difference 4.7 (95% CI 2.3-7.0) and OPTION scores 36 vs. 25, p= 0.001, difference 11.5 (95% CI 5.1-17.8), indicating greater information provision and behavior supporting patient involvement. Conclusion: Asking these three questions improved information given by family physicians and increased physician facilitation of patient involvement. Practice implications. These questions can drive evidence-based practice, strengthen patient-physician communication, and improve safety and quality.

Original languageEnglish
Pages (from-to)379-385
Number of pages7
JournalPatient Education and Counseling
Volume84
Issue number3
DOIs
Publication statusPublished - Sep 2011

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Cross-Over Studies
Patient Participation
Physicians
Patient Preference
Communication
Referral and Consultation
Therapeutics
Family Practice
Evidence-Based Practice
Family Physicians
Depression
Safety

Cite this

Shepherd, H. L., Barratt, A., Trevena, L. J., McGeechan, K., Carey, K., Epstein, R. M., ... Tattersall, M. H. N. (2011). Three questions that patients can ask to improve the quality of information physicians give about treatment options: A cross-over trial. Patient Education and Counseling, 84(3), 379-385. https://doi.org/10.1016/j.pec.2011.07.022
Shepherd, Heather L. ; Barratt, Alexandra ; Trevena, Lyndal J. ; McGeechan, Kevin ; Carey, Karen ; Epstein, Ronald M. ; Butow, Phyllis N. ; Del Mar, Chris B. ; Entwistle, Vikki ; Tattersall, Martin H N. / Three questions that patients can ask to improve the quality of information physicians give about treatment options : A cross-over trial. In: Patient Education and Counseling. 2011 ; Vol. 84, No. 3. pp. 379-385.
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Shepherd, HL, Barratt, A, Trevena, LJ, McGeechan, K, Carey, K, Epstein, RM, Butow, PN, Del Mar, CB, Entwistle, V & Tattersall, MHN 2011, 'Three questions that patients can ask to improve the quality of information physicians give about treatment options: A cross-over trial' Patient Education and Counseling, vol. 84, no. 3, pp. 379-385. https://doi.org/10.1016/j.pec.2011.07.022

Three questions that patients can ask to improve the quality of information physicians give about treatment options : A cross-over trial. / Shepherd, Heather L.; Barratt, Alexandra; Trevena, Lyndal J.; McGeechan, Kevin; Carey, Karen; Epstein, Ronald M.; Butow, Phyllis N.; Del Mar, Chris B.; Entwistle, Vikki; Tattersall, Martin H N.

In: Patient Education and Counseling, Vol. 84, No. 3, 09.2011, p. 379-385.

Research output: Contribution to journalArticleResearchpeer-review

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