As online traders have been poor at developing consumer trust in e-commerce, the law plays a crucial role in creating such trust. At the start of 2010, we published a paper outlining a model to serve as an international best practice standard for the protection of e-comm erce consumers. In this article, which was written with the assistance of a generous grant from the auDA Foundation, we have applied that best practice standard to assess how effectively protected Australian e-consumers are under Australia's recently reformed consumer law landscape. We focus on two areas of central importance to the effective protection of e-consumers in which Australian law fails to provide adequate protection. First, the law must ensure that consumers are afforded access to appropriate information. Second, it is of fundamental importance that the law caters for access to appropriate dispute resolution mechanisms.
|Number of pages
|James Cook University Law Review
|Published - 1 Dec 2013