Cognitive appraisal theory has become a popular new avenue for studying how emotionsinfluence consumer behaviour (Johnson and Stewart, 2004). There have been mixed findingsregarding whether agency appraisals play a significant role in eliciting emotions. In order toshed light on these mixed findings, this research tested whether the cognitive appraisals ofoutcome desirability and agency interact to elicit specific emotions in a purchasing context.Results showed that agency appraisals are significant determinants of emotional responses topurchasing situations.
|Number of pages||7|
|Publication status||Published - 2005|
|Event||Australian and New Zealand Marketing Academy Conference - Fremantle, Australia|
Duration: 3 Dec 2005 → 7 Dec 2005
|Conference||Australian and New Zealand Marketing Academy Conference|
|Period||3/12/05 → 7/12/05|
Watson, L., & Spence, M. T. (2005). The importance of agency appraisals in eliciting consumption related emotions. 366-372. Paper presented at Australian and New Zealand Marketing Academy Conference, Fremantle, Australia. http://www.anzmac.org/conference_archive/2005/cd-site/pdfs/3-Consumer-Beh/3-Watson.pdf