Staff perspectives of relationships in aged care: A qualitative approach

Cindy Jones, Wendy Moyle

Research output: Contribution to journalArticleResearchpeer-review

6 Citations (Scopus)
14 Downloads (Pure)

Abstract

AIM: To explore aged care staff perceptions and experience of their relationships with co-workers, older people and families via pragmatic exploratory interviews.

METHODS: Thirty-nine direct care staff from seven residential age care facilities and 12 community organisations were interviewed.

RESULTS: Staff felt that their capacity to develop therapeutic relationships with older people and families was impeded by care tasks and concerns regarding professional boundaries. Positive relationships between staff-family and staff-staff are hindered by staff perceptions of undue care demands, high family expectations, and staff-staff conflict within a hierarchical context and between work shifts.

CONCLUSION: A relationship-centred approach to care as well as staff training and education should be encouraged to assist the development of therapeutic relationships and the management of professional boundaries.

Original languageEnglish
Pages (from-to)198-203
Number of pages6
JournalAustralasian Journal on Ageing
Volume35
Issue number3
DOIs
Publication statusPublished - 1 Sep 2016
Externally publishedYes

Fingerprint

Organizations
Interviews
Education
Therapeutics

Cite this

@article{c8111490c2fc446a904265a7d1e4317a,
title = "Staff perspectives of relationships in aged care: A qualitative approach",
abstract = "AIM: To explore aged care staff perceptions and experience of their relationships with co-workers, older people and families via pragmatic exploratory interviews.METHODS: Thirty-nine direct care staff from seven residential age care facilities and 12 community organisations were interviewed.RESULTS: Staff felt that their capacity to develop therapeutic relationships with older people and families was impeded by care tasks and concerns regarding professional boundaries. Positive relationships between staff-family and staff-staff are hindered by staff perceptions of undue care demands, high family expectations, and staff-staff conflict within a hierarchical context and between work shifts.CONCLUSION: A relationship-centred approach to care as well as staff training and education should be encouraged to assist the development of therapeutic relationships and the management of professional boundaries.",
author = "Cindy Jones and Wendy Moyle",
year = "2016",
month = "9",
day = "1",
doi = "10.1111/ajag.12276",
language = "English",
volume = "35",
pages = "198--203",
journal = "Australian journal on ageing",
issn = "1440-6381",
publisher = "Wiley-Blackwell",
number = "3",

}

Staff perspectives of relationships in aged care : A qualitative approach. / Jones, Cindy; Moyle, Wendy.

In: Australasian Journal on Ageing, Vol. 35, No. 3, 01.09.2016, p. 198-203.

Research output: Contribution to journalArticleResearchpeer-review

TY - JOUR

T1 - Staff perspectives of relationships in aged care

T2 - A qualitative approach

AU - Jones, Cindy

AU - Moyle, Wendy

PY - 2016/9/1

Y1 - 2016/9/1

N2 - AIM: To explore aged care staff perceptions and experience of their relationships with co-workers, older people and families via pragmatic exploratory interviews.METHODS: Thirty-nine direct care staff from seven residential age care facilities and 12 community organisations were interviewed.RESULTS: Staff felt that their capacity to develop therapeutic relationships with older people and families was impeded by care tasks and concerns regarding professional boundaries. Positive relationships between staff-family and staff-staff are hindered by staff perceptions of undue care demands, high family expectations, and staff-staff conflict within a hierarchical context and between work shifts.CONCLUSION: A relationship-centred approach to care as well as staff training and education should be encouraged to assist the development of therapeutic relationships and the management of professional boundaries.

AB - AIM: To explore aged care staff perceptions and experience of their relationships with co-workers, older people and families via pragmatic exploratory interviews.METHODS: Thirty-nine direct care staff from seven residential age care facilities and 12 community organisations were interviewed.RESULTS: Staff felt that their capacity to develop therapeutic relationships with older people and families was impeded by care tasks and concerns regarding professional boundaries. Positive relationships between staff-family and staff-staff are hindered by staff perceptions of undue care demands, high family expectations, and staff-staff conflict within a hierarchical context and between work shifts.CONCLUSION: A relationship-centred approach to care as well as staff training and education should be encouraged to assist the development of therapeutic relationships and the management of professional boundaries.

UR - http://www.scopus.com/inward/record.url?scp=85027935929&partnerID=8YFLogxK

U2 - 10.1111/ajag.12276

DO - 10.1111/ajag.12276

M3 - Article

VL - 35

SP - 198

EP - 203

JO - Australian journal on ageing

JF - Australian journal on ageing

SN - 1440-6381

IS - 3

ER -