Shooting for the Stars: Criteria for a Review of a Well-Regarded HR Function

[Extract] I was recently asked to comment on the terms of reference for an independent, external review of a Human Resources function. The function was well regarded, corporate benchmarks were being met or exceeded, employee relations were considered good to very good, and the key customer success measure was the envy of the organization’s competitors. Still, senior management wanted to review the priorities and scope of activities undertaken to aim higher and to sharpen focus.