Risk reduction in general practice and the role of the receptionist

Elizabeth Patterson, Kim Forrester, Kay Price, Desley Hegney

Research output: Contribution to journalArticleResearchpeer-review

8 Citations (Scopus)

Abstract

Medical receptionists play a crucial role in any practice as they are usually the first points of contact for patients and the intermediaries through whom contacts with medical practitioners are made. This article reports the findings of a qualitative study of medical receptionists undertaken to explore their role in general practice, particularly in relation to activities involving direct patient assessment, monitoring, counselling and therapy. The findings highlight a number of significant issues in relation to the potential liability of receptionists, medical practitioners, medical centre owners and insurers.
Original languageEnglish
Article number1320-159X
Pages (from-to)340-347
Number of pages8
JournalJournal of Law and Medicine
Publication statusPublished - 2005
Externally publishedYes

Fingerprint

Medical Receptionists
Risk Reduction Behavior
General Practice
Legal Liability
Insurance Carriers
Physiologic Monitoring
Counseling

Cite this

Patterson, E., Forrester, K., Price, K., & Hegney, D. (2005). Risk reduction in general practice and the role of the receptionist. Journal of Law and Medicine, 340-347. [1320-159X].
Patterson, Elizabeth ; Forrester, Kim ; Price, Kay ; Hegney, Desley. / Risk reduction in general practice and the role of the receptionist. In: Journal of Law and Medicine. 2005 ; pp. 340-347.
@article{934b9476aee64f34a0c78bcc2bf689ff,
title = "Risk reduction in general practice and the role of the receptionist",
abstract = "Medical receptionists play a crucial role in any practice as they are usually the first points of contact for patients and the intermediaries through whom contacts with medical practitioners are made. This article reports the findings of a qualitative study of medical receptionists undertaken to explore their role in general practice, particularly in relation to activities involving direct patient assessment, monitoring, counselling and therapy. The findings highlight a number of significant issues in relation to the potential liability of receptionists, medical practitioners, medical centre owners and insurers.",
author = "Elizabeth Patterson and Kim Forrester and Kay Price and Desley Hegney",
year = "2005",
language = "English",
pages = "340--347",
journal = "Journal of Law and Medicine",
issn = "1320-159X",
publisher = "Thomson Head Office",

}

Patterson, E, Forrester, K, Price, K & Hegney, D 2005, 'Risk reduction in general practice and the role of the receptionist' Journal of Law and Medicine, pp. 340-347.

Risk reduction in general practice and the role of the receptionist. / Patterson, Elizabeth; Forrester, Kim; Price, Kay; Hegney, Desley.

In: Journal of Law and Medicine, 2005, p. 340-347.

Research output: Contribution to journalArticleResearchpeer-review

TY - JOUR

T1 - Risk reduction in general practice and the role of the receptionist

AU - Patterson, Elizabeth

AU - Forrester, Kim

AU - Price, Kay

AU - Hegney, Desley

PY - 2005

Y1 - 2005

N2 - Medical receptionists play a crucial role in any practice as they are usually the first points of contact for patients and the intermediaries through whom contacts with medical practitioners are made. This article reports the findings of a qualitative study of medical receptionists undertaken to explore their role in general practice, particularly in relation to activities involving direct patient assessment, monitoring, counselling and therapy. The findings highlight a number of significant issues in relation to the potential liability of receptionists, medical practitioners, medical centre owners and insurers.

AB - Medical receptionists play a crucial role in any practice as they are usually the first points of contact for patients and the intermediaries through whom contacts with medical practitioners are made. This article reports the findings of a qualitative study of medical receptionists undertaken to explore their role in general practice, particularly in relation to activities involving direct patient assessment, monitoring, counselling and therapy. The findings highlight a number of significant issues in relation to the potential liability of receptionists, medical practitioners, medical centre owners and insurers.

UR - https://espace.library.uq.edu.au/data/UQ_8923/Risk1.pdf?Expires=1489803132&Signature=LuOTySAW6nxpd7JMBT7YkiJYFqvIVzQSQucsvFyxDpiIr6FdGbGM51oiPkLNoVX6DFVlCFKkRemeWwI3CRMhW3QenJ2Yvzrj5FV9Z2xXQYWODHdlE3dxr7Lb1UEf1leiDn4C3UoX3oFoT~IGTBrWqHVpOX3bSyTCodGd06zEs0Bs1GU4PXJXhlZYo8SH19dWS7nzyxYYBIEVhaO2zQPLrZOgqInSvt9271ffHVjQy7zyy03gX7UsxFhvQs-wO3ZlKMou6JWcNd2vMMdq0pnaCXudkGoN7ZZresRjJiMhDyF-qkx1u76vQZNO1O6QrC9tqNecmJQwF4LtSGbwFqZS1A__&Key-Pair-Id=APKAJKNBJ4MJBJNC6NLQ

M3 - Article

SP - 340

EP - 347

JO - Journal of Law and Medicine

JF - Journal of Law and Medicine

SN - 1320-159X

M1 - 1320-159X

ER -

Patterson E, Forrester K, Price K, Hegney D. Risk reduction in general practice and the role of the receptionist. Journal of Law and Medicine. 2005;340-347. 1320-159X.