Risk reduction in general practice and the role of the receptionist

Elizabeth Patterson, Kim Forrester, Kay Price, Desley Hegney

Research output: Contribution to journalArticleResearchpeer-review

11 Citations (Scopus)


Medical receptionists play a crucial role in any practice as they are usually the first points of contact for patients and the intermediaries through whom contacts with medical practitioners are made. This article reports the findings of a qualitative study of medical receptionists undertaken to explore their role in general practice, particularly in relation to activities involving direct patient assessment, monitoring, counselling and therapy. The findings highlight a number of significant issues in relation to the potential liability of receptionists, medical practitioners, medical centre owners and insurers.
Original languageEnglish
Article number1320-159X
Pages (from-to)340-347
Number of pages8
JournalJournal of Law and Medicine
Publication statusPublished - 2005
Externally publishedYes


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