Public transport service quality and sustainable development: A community stakeholder perspective

Linda Too, George Earl

Research output: Contribution to journalArticleResearchpeer-review

23 Citations (Scopus)

Abstract

A key element in achieving sustainability's triple-bottom-line goals is a good public transport system. Many studies have shown the relationship between effective public transport services and sustainable development at the city level. The purpose of this study is to introduce and use a SERVQUAL framework to measure public transport services within a master-planned community in Australia. The stakeholder survey findings suggest a wide gap between community expectations of public transport services and the actual service quality provided. This was consistent across all commuter groups. In particular, the findings have been useful in shedding broad light on the areas where improvements are needed most, i.e. responsiveness and reliability of services, to encourage greater use of public transport within the community level.

Original languageEnglish
Pages (from-to)51-61
Number of pages11
JournalSustainable Development
Volume18
Issue number1
DOIs
Publication statusPublished - Jan 2010

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public transport
Sustainable development
sustainable development
stakeholder
community
commuter
transport system
sustainability
service quality
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Public transport service quality and sustainable development : A community stakeholder perspective. / Too, Linda; Earl, George.

In: Sustainable Development, Vol. 18, No. 1, 01.2010, p. 51-61.

Research output: Contribution to journalArticleResearchpeer-review

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