Moving violations: A study of incivility and violence against urban bus drivers in Australia

Robyn Lincoln, Adrienne Gregory

Research output: Contribution to journalArticleResearchpeer-review

Abstract

International research suggests that transport workers are at significantly higher risk of being assaulted than those in most other job categories. For drivers of urban buses the potential for passenger violence is exacerbated because of proximity to the public, availability of cash and lack of guardianship. There is a paucity of data, however, about the prevalence, incidence and nature of assaults against drivers, which is further hampered by the claim that less than ten percent of violent incidents are reported. This article presents preliminary findings from a multi-method study conducted in southeast Queensland, Australia, into the extent of violence and antisocial behaviour against bus drivers. It recommends improvements in three areas: civil society to elevate awareness of the important role of bus drivers; expansion of driver training to enhance conflict resolution and the customer service experience; and crime reduction measures to protect drivers and mechanical features of the bus environment.
Original languageEnglish
Pages (from-to)118-127
Number of pages10
JournalInternational Journal of Education and Social Science
Volume2
Issue number1
Publication statusPublished - 2015

Fingerprint

driver
violence
driver training
area of activity
guardianship
conflict resolution
assault
civil society
incident
incidence
customer
offense
worker
lack
experience

Cite this

@article{7d0a2c0b958d4c3ca05bfcecac62e427,
title = "Moving violations: A study of incivility and violence against urban bus drivers in Australia",
abstract = "International research suggests that transport workers are at significantly higher risk of being assaulted than those in most other job categories. For drivers of urban buses the potential for passenger violence is exacerbated because of proximity to the public, availability of cash and lack of guardianship. There is a paucity of data, however, about the prevalence, incidence and nature of assaults against drivers, which is further hampered by the claim that less than ten percent of violent incidents are reported. This article presents preliminary findings from a multi-method study conducted in southeast Queensland, Australia, into the extent of violence and antisocial behaviour against bus drivers. It recommends improvements in three areas: civil society to elevate awareness of the important role of bus drivers; expansion of driver training to enhance conflict resolution and the customer service experience; and crime reduction measures to protect drivers and mechanical features of the bus environment.",
author = "Robyn Lincoln and Adrienne Gregory",
year = "2015",
language = "English",
volume = "2",
pages = "118--127",
journal = "International Journal of Education and Social Science",
issn = "2410-5171",
number = "1",

}

Moving violations : A study of incivility and violence against urban bus drivers in Australia. / Lincoln, Robyn; Gregory, Adrienne.

In: International Journal of Education and Social Science, Vol. 2, No. 1, 2015, p. 118-127.

Research output: Contribution to journalArticleResearchpeer-review

TY - JOUR

T1 - Moving violations

T2 - A study of incivility and violence against urban bus drivers in Australia

AU - Lincoln, Robyn

AU - Gregory, Adrienne

PY - 2015

Y1 - 2015

N2 - International research suggests that transport workers are at significantly higher risk of being assaulted than those in most other job categories. For drivers of urban buses the potential for passenger violence is exacerbated because of proximity to the public, availability of cash and lack of guardianship. There is a paucity of data, however, about the prevalence, incidence and nature of assaults against drivers, which is further hampered by the claim that less than ten percent of violent incidents are reported. This article presents preliminary findings from a multi-method study conducted in southeast Queensland, Australia, into the extent of violence and antisocial behaviour against bus drivers. It recommends improvements in three areas: civil society to elevate awareness of the important role of bus drivers; expansion of driver training to enhance conflict resolution and the customer service experience; and crime reduction measures to protect drivers and mechanical features of the bus environment.

AB - International research suggests that transport workers are at significantly higher risk of being assaulted than those in most other job categories. For drivers of urban buses the potential for passenger violence is exacerbated because of proximity to the public, availability of cash and lack of guardianship. There is a paucity of data, however, about the prevalence, incidence and nature of assaults against drivers, which is further hampered by the claim that less than ten percent of violent incidents are reported. This article presents preliminary findings from a multi-method study conducted in southeast Queensland, Australia, into the extent of violence and antisocial behaviour against bus drivers. It recommends improvements in three areas: civil society to elevate awareness of the important role of bus drivers; expansion of driver training to enhance conflict resolution and the customer service experience; and crime reduction measures to protect drivers and mechanical features of the bus environment.

M3 - Article

VL - 2

SP - 118

EP - 127

JO - International Journal of Education and Social Science

JF - International Journal of Education and Social Science

SN - 2410-5171

IS - 1

ER -