Moving violations: A study of incivility and violence against urban bus drivers in Australia

International research suggests that transport workers are at significantly higher risk of being assaulted than those in most other job categories. For drivers of urban buses the potential for passenger violence is exacerbated because of proximity to the public, availability of cash and lack of guardianship. There is a paucity of data, however, about the prevalence, incidence and nature of assaults against drivers, which is further hampered by the claim that less than ten percent of violent incidents are reported. This article presents preliminary findings from a multi-method study conducted in southeast Queensland, Australia, into the extent of violence and antisocial behaviour against bus drivers. It recommends improvements in three areas: civil society to elevate awareness of the important role of bus drivers; expansion of driver training to enhance conflict resolution and the customer service experience; and crime reduction measures to protect drivers and mechanical features of the bus environment.