Mediation: Skills and Techniques

Laurence Boulle, Nadja Marie Alexander

Research output: Book/ReportScholarly editionResearchpeer-review


Mediation Skills and Techniques provides expert guidance on the practical operation of the mediation process, with particular reference to the skills and techniques that can be used by mediators to assist parties in their decision-making. It deals systematically with all aspects of mediation procedure, covering a wide range of planning, precautionary and trouble-shooting methods relevant for practice. Skills and techniques are correlated with the National Mediator Accreditation Standards. The book explains key features of the mediator’s role: understanding, diagnosing and defining the conflict; the importance of creating the best possible climate for parties to resolve disputes; facilitation of the parties’ communications and negotiations; and dealing with the unexpected. Practical examples and case studies are provided to illustrate important points and a range of documents and precedents are provided in the appendices.

The third edition has been fully revised and includes, for the first time, references to mediator standards in Hong Kong and Singapore; revised mediation models, insights from cognate disciplines; management of mediation disruptions; visions of future mediator practice; and additional examples and case studies.

- Provides key information to develop and support mediation practice
- Authoritative authors
- Includes supplementary source documents in useful appendices
- Aligns with mediation standards
- Supports accreditation process
- Practical and complete resource
Original languageEnglish
Place of PublicationChatswood
PublisherLexisNexis Butterworths
Number of pages458
ISBN (Electronic)9780409348262
ISBN (Print)9780409348255
Publication statusPublished - 2020


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