Mediation: Skills and techniques

Laurence Boulle

Research output: Book/ReportBookResearchpeer-review


Designed to deal with the practical operation of the mediation process, with particular reference to the skills and techniques which can be used by mediators to assist the parties' decision-making process. A practical text written in plain English, it incorporates the use of diagrams and tables.

1. This book's approach to mediation skills and techniques
2. Establishing the foundations for mediation
3. Maintaining a favourable climate
4. Diagnosing, defining, designing
5. Managing the mediation process
6. Assisting the communication process
7. Facilitating the negotiation
8. Encouraging settlement
9. Variations in the mediation process
10. Special issues in mediation
11. Avoiding mediator traps
12. Developing a practice and practising mediation
Appendix 1. Standard forms for mediation practice
Appendix 2. Formal mediation agreements
Appendix 3. Mediated agreements
Appendix 4. Reframing
Appendix 5. Guidelines for lawyers representing clients in mediation
Appendix 6. Self-evaluation
Appendix 7. Ethical standards.
Original languageEnglish
Place of PublicationChatswood, NSW
Number of pages331
ISBN (Print)9780409312294, 0409312290
Publication statusPublished - 2001


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