Mediation: Skills and techniques

Laurence Boulle, Nadja Marie Alexander

Research output: Book/ReportScholarly editionResearchpeer-review


This book is designed to deal with the practical operation of the mediation process, with particular reference to the skills and techniques which can be used by mediators to assist the parties' decision-making process.

Written for both beginner and experienced mediators and others involved in the practice of dispute resolution, it deals systematically yet eclectically with all aspects of the mediation process, covering a wide range of planning, precautionary and trouble-shooting methods required in practice. It emphasises three particular features of the mediator's role:
· Understanding, diagnosing and defining the conflict
· The importance of creating the best possible climate for parties to resolve disputes
· Being a facilitator of the parties' negotiations

· All mediator skills and techniques are related to the National Mediator Accreditation Standards
· Simple, plain English format focussing heavily on the practical knowledge and skills used in legal practice
· Practical illustrations and case studies are provided to illustrate important points
· A range of documents and precedents is provided in the appendicesrly learning, but it will serve as an excellent ongoing reference in students' law studies.
Original languageEnglish
Place of PublicationChatswood, N.S.W
PublisherLexisNexis Butterworths
Number of pages489
ISBN (Print)0409325783, 9780409325782
Publication statusPublished - 2012

Publication series

NameLexisNexis skills series


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