Lutheran Services: The Aged Care Food and Dining Experience

Innovation in aged care offers opportunities to create positive and inclusive change. Globally, healthcare systems are realizing the importance of customer-focused care, especially, when funding is limited. Residential aged care providers have traditionally focused on ensuring the health and safety of their residents. However, there are opportunities to address residents’ needs and enhance their well-being without compromising their health and safety. The case explores a not-for-profit healthcare service organization seeking to make improvements to meals that will improve nutrition, but do not require a significant financial investment. This case examines the role of food and nutrition and also positions the dining experience as a mediator for residents’ quality of life.