Abstract
Dominant tourist satisfaction measures, typically tied to service quality, have recently received much criticism by senior tourism academics (Ryan, 1995; Kozak, 2001; Pearce, 2005). These prominent tourism scholars commonly refer to very similar problems of these measures: the unnecessary and inappropriate focus on expectations as a major influence on tourist satisfaction; the inability of service quality scales to adequately measure gaps between service expectations and performance; the lack of attention to immediate conscious satisfaction; the inability of the approaches to shed light on travel meaning; and the inability to explain the emotional dimension of tourist satisfaction.
| Original language | English |
|---|---|
| Title of host publication | BEST EN THINK TANK VIII: Sustaining Quality of Life through Tourism (Conference Proceedings) |
| Publisher | University of Technology, Sydney (UTS) |
| Pages | 61-65 |
| Number of pages | 5 |
| ISBN (Print) | 9780980386028 |
| Publication status | Published - 2008 |
| Externally published | Yes |
| Event | BEST Education Network is holding Think Tank VIII: Sustaining Quality of Life through Tourism - Izmir, Turkey Duration: 24 Jun 2008 → 27 Jun 2008 https://www.besteducationnetwork.org/TTVIII_About |
Conference
| Conference | BEST Education Network is holding Think Tank VIII: Sustaining Quality of Life through Tourism |
|---|---|
| Country/Territory | Turkey |
| City | Izmir |
| Period | 24/06/08 → 27/06/08 |
| Internet address |