Inside the tourist mind: A study of immediate satisfaction

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Abstract

Little is known about the nature of the real time tourist experience and immediate satisfaction at tourist sites. Yet, unpredictable and haphazard moments of travellers make up any tourist experience and it is these tourist moments that often end up being most satisfying in tourists' minds. This paper describes a study in which an attempt is made at understanding immediate conscious satisfaction of tourists. Twenty in-depth interviews were conducted with a group of study abroad Australian university students immediately following their visit to a heritage site in Spain. It is shown that the tourists' near immediate conscious satisfaction is characterised by challenge-skill balance, total concentration, autotelic (intrinsically rewarding) events, time transformation and the related themes of mindfulness, object focus, personal experience, calm/tranquility and discovery.
Original languageEnglish
Title of host publicationProceedings of the Council for Australasian University Tourism and Hospitality Education (CAUTHE) Conference
Place of PublicationHobart, Tasmania
PublisherUniversity of Tasmania
Pages507-513
Number of pages7
ISBN (Print)9781862955608
Publication statusPublished - 2010
Externally publishedYes
EventCAUTHE 2010:Tourism and Hospitality: Challenge the Limits - University of Tasmania, Hobart, Australia
Duration: 8 Feb 201011 Feb 2010
https://cauthe.org/services/conferences/conference-2010/

Conference

ConferenceCAUTHE 2010:Tourism and Hospitality: Challenge the Limits
Country/TerritoryAustralia
CityHobart
Period8/02/1011/02/10
OtherCAUTHE was delighted to close the loop for conferences in Australia, with the 20th Annual CAUTHE 2010 conference in Tasmania. The School of Management at the University of Tasmania hosted the conference at the Grand Chancellor Hotel in historic Hobart. The conference themes included Challenging the limits in:

heritage tourism
ethical and sustainable tourism
place and destination management
consumer demand for tourism & hospitality
tourism and hospitality education
challenging the right to travel
sport tourism and sport events
conceptual and theoretical perspectives in Australian tourism studies

CAUTHE 2010 featured presentations from a range of outstanding keynote speakers who were invited to reflect the conference themes and location in Tasmania. These were complemented by concurrent sessions of full and working papers and poster sessions. The social program included a vice regal welcome reception, at Government House. The conference dinner featured a river cruise through the splendid scenery of the D’Entrecasteaux Channel to the award winning Peppermint Bay Restaurant. For early energisers a range of early morning activities including mountain biking down Mount Wellington and kayaking on Hobart harbour was offered.
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