@inproceedings{bf7f3c7614cd4910b4f1bab0abc68928,
title = "Innovation in facilities management practice using a performance approach",
author = "Chris Heywood and Jim Smith and Graham Brawn and Greg Missingham",
year = "2004",
language = "English",
pages = "1--12",
booktitle = "COBRA 2004 The International construction research conference of the Royal Institution of Chartered Accountants",
publisher = "Royal Institute of Chartered Surveyors (RICS)",
note = "COBRA 2004: The international construction research conference of the Royal Institute of Chartered Accountants : Responding to change ; Conference date: 07-09-2004 Through 08-09-2004",
}