Ingratiating with bosses for favourable performance ratings: a serial mediation mechanism

Muhammad Ali Asadullah*, Ahmad Siddiquei, Marium Musaddiq, Rizwana Amin

*Corresponding author for this work

Research output: Contribution to journalArticleResearchpeer-review

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Purpose: This study examines how team-level mediating mechanisms (i.e., team psychological safety and team helping behaviour) facilitate the relationship between employees' ingratiation and performance ratings.
Design/Methods: The data were collected from 180 customer service teams working in Pakistan's hospitality industry through multiple sources using a paper and pencil questionnaire.
Findings: The multi-level structural equation modeling results showed that team psychological safety and helping behavior fully mediated the relationship between ingratiation and performance ratings.
Originality: This study showed that ingratiation might be a helpful impression management tool within a team context. Such an influence technique nurtures a psychologically safe climate and encourages peers to help each other perform mutual tasks within the hospitality context.
Implications: The study offers implications for theory and practice.
Keywords: Ingratiation, Psychological Safety, Helping, Performance Ratings, Hospitality Industry.
Original languageEnglish
Pages (from-to)955-971
Number of pages17
JournalPersonnel Review
Issue number4
Early online date25 Apr 2022
Publication statusPublished - 15 May 2023


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