TY - JOUR
T1 - Impact of passengers' perceptions of social responsibility activities on the efficacy of PPP urban rail transit projects
AU - Cui, Caiyun
AU - Han, Xiaowei
AU - Xu, Min
AU - Xia, Bo
AU - Skitmore, Martin
AU - Liu, Yong
PY - 2022/11
Y1 - 2022/11
N2 - Although public perceptions of social responsibility (SR) activities are considered to provide a useful guide to improving the efficacy of underground infrastructure projects in general to meet the needs of users, little research has been conducted to date in the context of public-private partnership (PPP) urban rail transit (URT) projects. In this paper, a theoretical framework is developed based on the literature review, from which six hypotheses are proposed and tested by structural equation modeling based on data drawn from a questionnaire survey of 708 residents concerning three typical PPP URT projects in Beijing, Dalian, and Hangzhou, China. The results show that, firstly passenger-perceived SR activities have a direct and indirect positive impact on satisfaction, and perceived efficacy, as well as only have a direct influence on perceived quality; secondly passenger-perceived efficacy was influenced by passengers' satisfaction directly and perceived quality indirectly; and thirdly perceived quality has a direct positive influence on satisfaction. The findings contribute to the body of knowledge, provide guidance for project operation management and the sustainable development in the URT domain, by exploring the determinants of the perceived efficacy of PPP URT projects.
AB - Although public perceptions of social responsibility (SR) activities are considered to provide a useful guide to improving the efficacy of underground infrastructure projects in general to meet the needs of users, little research has been conducted to date in the context of public-private partnership (PPP) urban rail transit (URT) projects. In this paper, a theoretical framework is developed based on the literature review, from which six hypotheses are proposed and tested by structural equation modeling based on data drawn from a questionnaire survey of 708 residents concerning three typical PPP URT projects in Beijing, Dalian, and Hangzhou, China. The results show that, firstly passenger-perceived SR activities have a direct and indirect positive impact on satisfaction, and perceived efficacy, as well as only have a direct influence on perceived quality; secondly passenger-perceived efficacy was influenced by passengers' satisfaction directly and perceived quality indirectly; and thirdly perceived quality has a direct positive influence on satisfaction. The findings contribute to the body of knowledge, provide guidance for project operation management and the sustainable development in the URT domain, by exploring the determinants of the perceived efficacy of PPP URT projects.
U2 - 10.1016/j.cities.2022.103987
DO - 10.1016/j.cities.2022.103987
M3 - Article
SN - 0264-2751
VL - 130
JO - Cities
JF - Cities
M1 - 103987
ER -