"I want you to listen to my side of this": Is there a role for mediation early in the health care complaints process?

Kim Forrester

Research output: Contribution to journalArticleResearchpeer-review

1 Citation (Scopus)

Abstract

The resolution of disputes that arise out of the provision of health care services has historically taken place at an institutional level, with the hospital administrative unit conducting the process, or through the legal system with the parties traversing the relevant courts and tribunals. Increasingly, the wide range of decisions which must be made in relation to the delivery of patient and client care and the broad scope of variations in expectations as to what a health service is capable of delivering, are providing fertile ground for conflict. This column considers the potential role of mediation as an early intervention strategy to resolve health care disputes.

Original languageEnglish
Pages (from-to)701-705
Number of pages5
JournalJournal of Law and Medicine
Volume18
Issue number4
Publication statusPublished - Jun 2011

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Dissent and Disputes
intervention strategy
health care services
legal system
complaint
Health Services
mediation
health service
health care
Delivery of Health Care
Hospital Units
Patient Care
Conflict (Psychology)

Cite this

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"I want you to listen to my side of this" : Is there a role for mediation early in the health care complaints process? / Forrester, Kim.

In: Journal of Law and Medicine, Vol. 18, No. 4, 06.2011, p. 701-705.

Research output: Contribution to journalArticleResearchpeer-review

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