Generic skills for hospitality management: A comparative study of management expectations and student perceptions

Mike Raybould, Hugh Wilkins

Research output: Contribution to journalArticleResearchpeer-review

55 Citations (Scopus)

Abstract

Tertiary providers of hospitality management degree programs must fulfil the needs of student, industry and academic stakeholder groups. The students attracted to this type of program tend to be motivated primarily by the anticipated vocational outcomes. As a result, hospitality management curriculum needs to meet both industry and student expectations by delivering the skill sets needed in the workplace and the institutional demands for academic rigour. This article reports on research that aimed to compare hospitality managers' expectations of graduate skills with student perceptions of the skills that hospitality managers valued. In contrast to previous research on this topic, this study adopted a generic skills framework and managers rated skills associated with interpersonal, problem-solving, and self-management skill domains as most important. Although students tended to rate conceptual and analytical skills more highly than did managers, overall their perceptions of the skills that hospitality managers valued when recruiting graduates were realistic. The results of this, and similar studies, can contribute to curriculum design and the internal and external communications strategies adopted by faculty offering hospitality management programs.

Original languageEnglish
Pages (from-to)177-188
Number of pages12
JournalJournal of Hospitality and Tourism Management
Volume13
Issue number2
DOIs
Publication statusPublished - Aug 2006
Externally publishedYes

Fingerprint

comparative study
student
curriculum
industry
workplace
stakeholder
Hospitality management
Student perceptions
Expectations management
Generic skills
Comparative study
communication
Managers
programme
Hospitality
Industry

Cite this

@article{acba4cbb173d4954b0c4672276a62541,
title = "Generic skills for hospitality management: A comparative study of management expectations and student perceptions",
abstract = "Tertiary providers of hospitality management degree programs must fulfil the needs of student, industry and academic stakeholder groups. The students attracted to this type of program tend to be motivated primarily by the anticipated vocational outcomes. As a result, hospitality management curriculum needs to meet both industry and student expectations by delivering the skill sets needed in the workplace and the institutional demands for academic rigour. This article reports on research that aimed to compare hospitality managers' expectations of graduate skills with student perceptions of the skills that hospitality managers valued. In contrast to previous research on this topic, this study adopted a generic skills framework and managers rated skills associated with interpersonal, problem-solving, and self-management skill domains as most important. Although students tended to rate conceptual and analytical skills more highly than did managers, overall their perceptions of the skills that hospitality managers valued when recruiting graduates were realistic. The results of this, and similar studies, can contribute to curriculum design and the internal and external communications strategies adopted by faculty offering hospitality management programs.",
author = "Mike Raybould and Hugh Wilkins",
year = "2006",
month = "8",
doi = "10.1375/jhtm.13.2.177",
language = "English",
volume = "13",
pages = "177--188",
journal = "Australian Journal of Hospitality Management",
issn = "1320-5161",
publisher = "Elsevier BV",
number = "2",

}

Generic skills for hospitality management : A comparative study of management expectations and student perceptions. / Raybould, Mike; Wilkins, Hugh.

In: Journal of Hospitality and Tourism Management, Vol. 13, No. 2, 08.2006, p. 177-188.

Research output: Contribution to journalArticleResearchpeer-review

TY - JOUR

T1 - Generic skills for hospitality management

T2 - A comparative study of management expectations and student perceptions

AU - Raybould, Mike

AU - Wilkins, Hugh

PY - 2006/8

Y1 - 2006/8

N2 - Tertiary providers of hospitality management degree programs must fulfil the needs of student, industry and academic stakeholder groups. The students attracted to this type of program tend to be motivated primarily by the anticipated vocational outcomes. As a result, hospitality management curriculum needs to meet both industry and student expectations by delivering the skill sets needed in the workplace and the institutional demands for academic rigour. This article reports on research that aimed to compare hospitality managers' expectations of graduate skills with student perceptions of the skills that hospitality managers valued. In contrast to previous research on this topic, this study adopted a generic skills framework and managers rated skills associated with interpersonal, problem-solving, and self-management skill domains as most important. Although students tended to rate conceptual and analytical skills more highly than did managers, overall their perceptions of the skills that hospitality managers valued when recruiting graduates were realistic. The results of this, and similar studies, can contribute to curriculum design and the internal and external communications strategies adopted by faculty offering hospitality management programs.

AB - Tertiary providers of hospitality management degree programs must fulfil the needs of student, industry and academic stakeholder groups. The students attracted to this type of program tend to be motivated primarily by the anticipated vocational outcomes. As a result, hospitality management curriculum needs to meet both industry and student expectations by delivering the skill sets needed in the workplace and the institutional demands for academic rigour. This article reports on research that aimed to compare hospitality managers' expectations of graduate skills with student perceptions of the skills that hospitality managers valued. In contrast to previous research on this topic, this study adopted a generic skills framework and managers rated skills associated with interpersonal, problem-solving, and self-management skill domains as most important. Although students tended to rate conceptual and analytical skills more highly than did managers, overall their perceptions of the skills that hospitality managers valued when recruiting graduates were realistic. The results of this, and similar studies, can contribute to curriculum design and the internal and external communications strategies adopted by faculty offering hospitality management programs.

UR - http://www.scopus.com/inward/record.url?scp=71449111211&partnerID=8YFLogxK

U2 - 10.1375/jhtm.13.2.177

DO - 10.1375/jhtm.13.2.177

M3 - Article

VL - 13

SP - 177

EP - 188

JO - Australian Journal of Hospitality Management

JF - Australian Journal of Hospitality Management

SN - 1320-5161

IS - 2

ER -