Exploring the determinants of residential satisfaction in public rental housing in China: a case study of Chongqing

Xiaolong Gan, Jian Zuo*, Emma Baker, Ruidong Chang, Tao Wen

*Corresponding author for this work

Research output: Contribution to journalArticleResearchpeer-review

24 Citations (Scopus)


This research examines residential satisfaction in a large Public Rental Housing (PRH) program in the developing municipality of Chongqing, a city located in western China. Twenty-three critical factors were identified through intensive literature review and incorporated into a large-sample survey of eight residential estates of PRH in Chongqing. The survey data were analysed using factor analysis, one sample T-test, stepwise multiple regression analysis, and ANOVA. The results showed generally, the residents neither expressed satisfaction nor dissatisfaction with their current housing situation in the estates sampled. Five domains of residential satisfaction were identified ranging from dwelling features, dwelling facilities, public facilities, neighbourhood environment to housing policy. Factors in the domain of dwelling features, dwelling facilities and housing policies were found to make positive contribution to the residential satisfaction, while negative contributions were made by the factors in the domains of public facilities and neighbourhood environment. Three key determinants of overall residential satisfaction were identified using multiple regression, namely public facilities, neighbourhood environment and housing policies. In addition, the results revealed that age, education, family income, residence length and housing type have significant impact on residential satisfaction with PRH programs. Consequently, related policy interventions could be introduced to improve the residential satisfaction in public rental housing.

Original languageEnglish
Pages (from-to)869-895
Number of pages27
JournalJournal of Housing and the Built Environment
Issue number3
Early online date4 Jul 2019
Publication statusPublished - 15 Sept 2019


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