Exploring perceptions of 'foreignness' in virtual teams: The impact on member satisfaction and turnover intention

Gary Garrison, Michael Harvey, Miriam Moeller

Research output: Chapter in Book/Report/Conference proceedingConference contributionResearchpeer-review

Abstract

This paper uses status inconsistency theory to identify factors related to satisfaction with the composition of virtual teams to predict turnover intentions. The paradox that increasing diversity maximizes the creation and use of organizational knowledge while increasing dissatisfaction and turnover is a critical issue in the formation/management of virtual teams. We therefore examine how perceptions of differences among members (i.e., their ‘liability of foreignness’) impact the stability of team membership. Findings from both studies indicate that perceptions of foreignness have a detrimental effect on satisfaction with one’s team members while satisfaction is likely to decrease turnover intention.
Original languageEnglish
Title of host publicationProceedings of 2009 Meeting of the Southern Management Association (SMA)
Place of PublicationUnited States
PublisherSouthern Management Association
Pages1-6
Number of pages6
Publication statusPublished - 2009
Event2009 Meeting of the Southern Management Association - Asheville, North Carolina, United States
Duration: 11 Nov 200914 Nov 2009
http://www.southernmanagement.org/?page=Meetings

Conference

Conference2009 Meeting of the Southern Management Association
Abbreviated titleSMA
CountryUnited States
CityAsheville, North Carolina
Period11/11/0914/11/09
Internet address

Fingerprint

Turnover intention
Virtual teams
Turnover
Inconsistency
Organizational knowledge
Dissatisfaction
Paradox
Factors
Liability of foreignness

Cite this

Garrison, G., Harvey, M., & Moeller, M. (2009). Exploring perceptions of 'foreignness' in virtual teams: The impact on member satisfaction and turnover intention. In Proceedings of 2009 Meeting of the Southern Management Association (SMA) (pp. 1-6). United States: Southern Management Association.
Garrison, Gary ; Harvey, Michael ; Moeller, Miriam. / Exploring perceptions of 'foreignness' in virtual teams : The impact on member satisfaction and turnover intention. Proceedings of 2009 Meeting of the Southern Management Association (SMA). United States : Southern Management Association, 2009. pp. 1-6
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Garrison, G, Harvey, M & Moeller, M 2009, Exploring perceptions of 'foreignness' in virtual teams: The impact on member satisfaction and turnover intention. in Proceedings of 2009 Meeting of the Southern Management Association (SMA). Southern Management Association, United States, pp. 1-6, 2009 Meeting of the Southern Management Association, Asheville, North Carolina, United States, 11/11/09.

Exploring perceptions of 'foreignness' in virtual teams : The impact on member satisfaction and turnover intention. / Garrison, Gary; Harvey, Michael; Moeller, Miriam.

Proceedings of 2009 Meeting of the Southern Management Association (SMA). United States : Southern Management Association, 2009. p. 1-6.

Research output: Chapter in Book/Report/Conference proceedingConference contributionResearchpeer-review

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Garrison G, Harvey M, Moeller M. Exploring perceptions of 'foreignness' in virtual teams: The impact on member satisfaction and turnover intention. In Proceedings of 2009 Meeting of the Southern Management Association (SMA). United States: Southern Management Association. 2009. p. 1-6