Evaluating stakeholder satisfaction during public participation in major infrastructure and construction projects: A fuzzy approach

Terry H.Y. Li, S. Thomas Ng*, Martin Skitmore

*Corresponding author for this work

Research output: Contribution to journalArticleResearchpeer-review

121 Citations (Scopus)
8 Downloads (Pure)

Abstract

Numerous different and sometimes discrepant interests can be affected, both positively and negatively, throughout the course of a major infrastructure and construction (MIC) project. Failing to address and meet the concerns and expectations of the stakeholders involved has resulted in many project failures. One way to address this issue is through a participatory approach to project decision making. Whether the participation mechanism is effective or not depends largely on the client/owner. This paper provides a means of systematically evaluating the effectiveness of the public participation exercise, or even the whole project, through the measurement of stakeholder satisfaction. Since the process of satisfaction measurement is complicated and uncertain, requiring approximate reasoning involving human intuition, a fuzzy approach is adopted. From this, a multi-factor hierarchical fuzzy comprehensive evaluation model is established to facilitate the evaluation of satisfaction in both single stakeholder group and overall MIC project stakeholders.

Original languageEnglish
Pages (from-to)123-135
Number of pages13
JournalAutomation in Construction
Volume29
DOIs
Publication statusPublished - Jan 2013
Externally publishedYes

Fingerprint

Dive into the research topics of 'Evaluating stakeholder satisfaction during public participation in major infrastructure and construction projects: A fuzzy approach'. Together they form a unique fingerprint.

Cite this