Employee retention: Job embeddedness in the hospitality industry

Laurina Yam, Michael Raybould

Research output: Chapter in Book/Report/Conference proceedingConference contributionResearchpeer-review

919 Downloads (Pure)


Hospitality is a labour intensive industry, requiring human resources with various skilllevels, ranging from unskilled positions to positions that require high levels of services andcustomer contact skills. Despite the industry relying heavily on employees, high turnover ratesand associated cost of turnover and low retention of skilled employees are issues that plague thehospitality industry (Baum, 2008; Carbery, Garavan, Orien & McDonnell, 2003; Hinkin &Tracey, 2000; Walsh & Taylor, 2007). Recent turnover research in 64 four to five star Australian hotels showed turnover rates of 50.74% for operational employees and 39.19% for managerial employees; furthermore, the average cost of replacing an operational employee is A$9,591, with higher costs for replacing a managerial employee (Davidson, Timo & Wang,2009). The costs of turnover are not only monetary, it can also lead to customer dissatisfaction,decreased employee morale, decreased productivity, inconsistent service quality, impacting on business acumen and organisational performance (Cho, Johanson & Guchait, 2009).Accordingly, hospitality employee turnover, job satisfaction, organisational commitment and retention strategies are frequently researched areas (Birdir, 2002; Deery, 2008; Tracey & Hinkin, 2008).
Original languageEnglish
Title of host publicationProceedings of the 9th APacCHRIE Conference
EditorsK Chon
Place of PublicationHong Kong
PublisherThe Hong Kong Polytechnic University
Number of pages6
Publication statusPublished - 2011
EventAsia Pacific CHRIE Conference: Hospitality and tourism education: From a vision to an icon - The Hong Kong Polytechnic University, Hong Kong , Hong Kong
Duration: 2 Jun 20115 Jun 2011
Conference number: 9th


ConferenceAsia Pacific CHRIE Conference
Abbreviated titleAPacCHRIE
Country/TerritoryHong Kong
CityHong Kong
Internet address


Dive into the research topics of 'Employee retention: Job embeddedness in the hospitality industry'. Together they form a unique fingerprint.

Cite this