Effect between Trust in Communication Technology and Interorganizational Trust in BIM-Enabled Projects

Building information modeling (BIM) and its associated digital tools have been widely adopted in designing, constructing, and operating infrastructures, particularly during the COVID-19 pandemic. However, the influence of these communication technologies on the interorganizational trust among project team members is unclear. In this study, BIM and its communication tools were conceptualized based on the perception of trust in communication technology, to examine their influence on interorganizational trust. The effect of trust in communication technology on interorganizational trust was investigated through the mediation of obligatory cooperation and voluntary cooperation. In addition, partial least squares structural equation modeling was used to explore and predict the causal relationships of the model. The results show that trust in communication technology has no direct effect on interorganizational trust, but it positively affects the relationships via the mediation of obligatory cooperation. In comparison, trust in communication technology significantly impacts voluntary cooperation, which does not considerably influence interorganizational trust. Lastly, the findings of this study contribute new knowledge to trust theories for construction teams that use communication technologies to collaborate in BIM-enabled projects, and provide an explanation for the development of trust by communication technologies through improvement of the interorganizational trust in BIM-enabled projects.