Discovering the next level: An it college quality assurance investigation

Gregory Skulmoski*, Azzedine Lansari, Mohammed Lakhim, Nadhera Al Nasser

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapterResearchpeer-review


The authors report about a research in progress study regarding quality in an IT educational program. The College of Information Technology at Zayed University in the United Arab Emirates has initiated a comprehensive and rigorous quality study. Their goal is to understand quality related problems and opportunities in order to get to the next level. The researchers are using the Delphi method with six different samples of stakeholders. The results are coded into the preexisting Sheikh Khalifa Excellence Award Model which is based on the Baldrige National Quality Program. While this research is still in process, we are uncovering opportunities for improvement and are discovering that the Delphi method is suitable for a large heterogeneous sample. Preliminary results indicate that improvements can be made to the program, course delivery and its structure.

Original languageEnglish
Title of host publicationProceedings of the IADIS International Conference Information Systems 2010
EditorsMiguel Baptista Nunes, Pedro Isaias, Philip Powell
Place of PublicationPorto, Portugal
PublisherInternational Association for Development of the Information Society (IADIS)
Number of pages5
ISBN (Print)9789728939090
Publication statusPublished - 1 Dec 2010
Externally publishedYes
EventIADIS International Conference Information Systems - Porto, Portugal
Duration: 18 Mar 201020 Mar 2010
Conference number: 2010


ConferenceIADIS International Conference Information Systems


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