Development of a general practitioner and patient informed model of patient-centred care

Bryce Brickley, Lauren T. Williams, Mark Morgan, Alyson Ross, Kellie Trigger, Lauren Ball

Research output: Contribution to journalMeeting AbstractResearchpeer-review


Background: Patient-centred care (PCC) is a key component of high-quality healthcare in the 21st century. General practitioners (GPs) are well positioned to deliver PCC being at the front-line of the health system. Models of PCC have been published to support health practitioners, but PCC knowledge s continually expanding, and models need to be updated to effectively support GPs. 
Aim/Objectives: Evaluate and advance a theoretical model of PCC consultation with GPs and patient advocates. 
Methods: Qualitative description in a social constructivist/interpretivist paradigm. Participants were purposively sampled from six primary care organisations in south east Queensland/northern New South Wales. Data were analysed thematically using a constant-comparison approach. 
Findings: Three focus groups with 15 patient advocates and three focus groups with 12 GPs were conducted before data saturation was obtained. Three themes emerged, related to impression of the model and identified gaps: (1) the model represents the ideal; (2) considering the system and collaborating in care; and (3) optimising the general practice environment. The data were synthesised to produce an updated model of PCC consisting of six inter-related elements. 
Implications: Qualitative testing advances and supports the credibility of the model; and contextualises it to ‘real world’ practice. An enhanced understanding of PCC demonstrated through our model can be used to inform patients, providers and health organisations of PCC. Future work can incorporate the model in tools/toolkits that expose GPs to unique feedback from patients regarding PCC.
Original languageEnglish
Pages (from-to)vi-vii
Number of pages2
JournalAustralian Journal of Primary Health
Issue number4
Publication statusPublished - Aug 2020
EventAustralasian Association for Academic Primary Care (AAAPC) Annual Research Conference, Online - Online
Duration: 14 Aug 202015 Aug 2020


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