Developing a Taxonomy of Communication Techniques and Aids Used By Healthcare Providers During Patient Consultations: Protocol for a Systematic Review

Violetta Shersher; Terry P Haines; Cylie Williams; Louisa Willoughby; Elizabeth Sturgiss; Carolina Weller

doi:10.2196/16801

Developing a Taxonomy of Communication Techniques and Aids Used By Healthcare Providers During Patient Consultations: Protocol for a Systematic Review

Violetta Shersher
, Terry P Haines
, Cylie Williams
, Louisa Willoughby
, Elizabeth Sturgiss
, Carolina Weller

Faculty of Health Sciences & Medicine

Research output: Contribution to journal › Review article › Research › peer-review

36 Downloads (Pure)

Abstract

Background:
Currently, there is no available standardized taxonomy of defined communication techniques and aids used by healthcare providers during patient consultations. It is challenging to identify communication techniques that contribute to effective healthcare provider and patient consultations and to replicate communication interventions in research.

Objective:
The aim of this paper is to describe a protocol for the development and pilot of a taxonomy of communication techniques and aids used by healthcare providers during patient consultations.

Methods:
A systematic review will be completed to identify eligible studies. Extracted techniques and aids will be organized into a preliminary taxonomy by a multidisciplinary team. The preliminary taxonomy will be piloted by two groups: research assistants trained in taxonomy application and healthcare providers and healthcare professional students not trained in taxonomy use. The pilot will use custom developed video footage of health provider and patient interactions. Interrater validity and interview feedback will be used to inform a Delphi panel of multidisciplinary healthcare providers and patient experts when they convene to finalize the preliminary taxonomy.

Results:
This study was funded in November 2017 by the Monash University Interdisciplinary Research Seed Funding Scheme. Data collection commenced in March 2018, and data analysis is in progress. We expect the results to be published in 2021.

Conclusions:
This is the first known attempt to develop a defined and standardized taxonomy of communication techniques and aids used by healthcare providers in patient consultations. The findings will be used to inform future research by providing a detailed taxonomy of healthcare providers' communication techniques and standardized definitions.

Original language	English
Article number	e16801
Pages (from-to)	1-8
Number of pages	8
Journal	JMIR Research Protocols
Volume	9
Issue number	7
DOIs	https://doi.org/10.2196/16801
Publication status	Published - 14 Jul 2020

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 3 Good Health and Well-being

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Developing a Taxonomy of Communication Techniques and Aids Used By Healthcare Providers During Patient Consultations Protocol for a Systematic ReviewFinal published version, 141 KBLicence: CC BY

Cite this

@article{1f9a34870fda4375be19a9d37d0a4915,

title = "Developing a Taxonomy of Communication Techniques and Aids Used By Healthcare Providers During Patient Consultations: Protocol for a Systematic Review",

abstract = "Background: Currently, there is no available standardized taxonomy of defined communication techniques and aids used by healthcare providers during patient consultations. It is challenging to identify communication techniques that contribute to effective healthcare provider and patient consultations and to replicate communication interventions in research. Objective: The aim of this paper is to describe a protocol for the development and pilot of a taxonomy of communication techniques and aids used by healthcare providers during patient consultations. Methods: A systematic review will be completed to identify eligible studies. Extracted techniques and aids will be organized into a preliminary taxonomy by a multidisciplinary team. The preliminary taxonomy will be piloted by two groups: research assistants trained in taxonomy application and healthcare providers and healthcare professional students not trained in taxonomy use. The pilot will use custom developed video footage of health provider and patient interactions. Interrater validity and interview feedback will be used to inform a Delphi panel of multidisciplinary healthcare providers and patient experts when they convene to finalize the preliminary taxonomy. Results: This study was funded in November 2017 by the Monash University Interdisciplinary Research Seed Funding Scheme. Data collection commenced in March 2018, and data analysis is in progress. We expect the results to be published in 2021. Conclusions: This is the first known attempt to develop a defined and standardized taxonomy of communication techniques and aids used by healthcare providers in patient consultations. The findings will be used to inform future research by providing a detailed taxonomy of healthcare providers' communication techniques and standardized definitions.",

author = "Violetta Shersher and Haines, \{Terry P\} and Cylie Williams and Louisa Willoughby and Elizabeth Sturgiss and Carolina Weller",

note = "Publisher Copyright: {\textcopyright} Violetta Shersher, Terry P Haines, Cylie Williams, Louisa Willoughby, Elizabeth Sturgiss, Carolina Weller. Originally published in JMIR Research Protocols (http://www.researchprotocols.org), 14.07.2020. This is an open-access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work, first published in JMIR Research Protocols, is properly cited. The complete bibliographic information, a link to the original publication on http://www.researchprotocols.org, as well as this copyright and license information must be included.",

year = "2020",

month = jul,

day = "14",

doi = "10.2196/16801",

language = "English",

volume = "9",

pages = "1--8",

journal = "JMIR Research Protocols",

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Developing a Taxonomy of Communication Techniques and Aids Used By Healthcare Providers During Patient Consultations: Protocol for a Systematic Review. / Shersher, Violetta; Haines, Terry P; Williams, Cylie et al.
In: JMIR Research Protocols, Vol. 9, No. 7, e16801, 14.07.2020, p. 1-8.

Research output: Contribution to journal › Review article › Research › peer-review

TY - JOUR

T1 - Developing a Taxonomy of Communication Techniques and Aids Used By Healthcare Providers During Patient Consultations: Protocol for a Systematic Review

AU - Shersher, Violetta

AU - Haines, Terry P

AU - Williams, Cylie

AU - Willoughby, Louisa

AU - Sturgiss, Elizabeth

AU - Weller, Carolina

N1 - Publisher Copyright: © Violetta Shersher, Terry P Haines, Cylie Williams, Louisa Willoughby, Elizabeth Sturgiss, Carolina Weller. Originally published in JMIR Research Protocols (http://www.researchprotocols.org), 14.07.2020. This is an open-access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work, first published in JMIR Research Protocols, is properly cited. The complete bibliographic information, a link to the original publication on http://www.researchprotocols.org, as well as this copyright and license information must be included.

PY - 2020/7/14

Y1 - 2020/7/14

N2 - Background: Currently, there is no available standardized taxonomy of defined communication techniques and aids used by healthcare providers during patient consultations. It is challenging to identify communication techniques that contribute to effective healthcare provider and patient consultations and to replicate communication interventions in research. Objective: The aim of this paper is to describe a protocol for the development and pilot of a taxonomy of communication techniques and aids used by healthcare providers during patient consultations. Methods: A systematic review will be completed to identify eligible studies. Extracted techniques and aids will be organized into a preliminary taxonomy by a multidisciplinary team. The preliminary taxonomy will be piloted by two groups: research assistants trained in taxonomy application and healthcare providers and healthcare professional students not trained in taxonomy use. The pilot will use custom developed video footage of health provider and patient interactions. Interrater validity and interview feedback will be used to inform a Delphi panel of multidisciplinary healthcare providers and patient experts when they convene to finalize the preliminary taxonomy. Results: This study was funded in November 2017 by the Monash University Interdisciplinary Research Seed Funding Scheme. Data collection commenced in March 2018, and data analysis is in progress. We expect the results to be published in 2021. Conclusions: This is the first known attempt to develop a defined and standardized taxonomy of communication techniques and aids used by healthcare providers in patient consultations. The findings will be used to inform future research by providing a detailed taxonomy of healthcare providers' communication techniques and standardized definitions.

AB - Background: Currently, there is no available standardized taxonomy of defined communication techniques and aids used by healthcare providers during patient consultations. It is challenging to identify communication techniques that contribute to effective healthcare provider and patient consultations and to replicate communication interventions in research. Objective: The aim of this paper is to describe a protocol for the development and pilot of a taxonomy of communication techniques and aids used by healthcare providers during patient consultations. Methods: A systematic review will be completed to identify eligible studies. Extracted techniques and aids will be organized into a preliminary taxonomy by a multidisciplinary team. The preliminary taxonomy will be piloted by two groups: research assistants trained in taxonomy application and healthcare providers and healthcare professional students not trained in taxonomy use. The pilot will use custom developed video footage of health provider and patient interactions. Interrater validity and interview feedback will be used to inform a Delphi panel of multidisciplinary healthcare providers and patient experts when they convene to finalize the preliminary taxonomy. Results: This study was funded in November 2017 by the Monash University Interdisciplinary Research Seed Funding Scheme. Data collection commenced in March 2018, and data analysis is in progress. We expect the results to be published in 2021. Conclusions: This is the first known attempt to develop a defined and standardized taxonomy of communication techniques and aids used by healthcare providers in patient consultations. The findings will be used to inform future research by providing a detailed taxonomy of healthcare providers' communication techniques and standardized definitions.

UR - https://www.scopus.com/pages/publications/85089678681

U2 - 10.2196/16801

DO - 10.2196/16801

M3 - Review article

SN - 1929-0748

VL - 9

SP - 1

EP - 8

JO - JMIR Research Protocols

JF - JMIR Research Protocols

IS - 7

M1 - e16801

ER -

Developing a Taxonomy of Communication Techniques and Aids Used By Healthcare Providers During Patient Consultations: Protocol for a Systematic Review

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