Design thinking: a cognitive resource for improving workforce analytics and training evaluation

Natasha Zafar, Muhammad Ali Asadullah, Muhammad Zia Ul Haq*, Ahmad Nabeel Siddiquei, Sajjad Nazir

*Corresponding author for this work

Research output: Contribution to journalArticleResearchpeer-review

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Abstract

Purpose 

The firms use training evaluation practices (TEPs) to determine the return of billions of dollars spent on employee training and development activities. The firms need to modernize the set of TEPs for evidence-based workforce management decisions. This study aims to examine a mediation mechanism to explain how human resource (HR) professionals' design thinking (DT) mindset strengthens the set of TEPs using predictive workforce analytics (PWAs). 

Design/methodology/approach 

The authors used SPSS computational named MLMED to test the proposed relationships by collecting data from 180 management professionals serving in subsidiaries of multinational corporations in Pakistan. 

Findings 

The statistical results demonstrated that DT is not directly related to firms' TEPs. However, the statistical results supported the mediating role of firms' use of PWAs between DT and TEPs. 

Originality/value 

The findings offer a new perspective for firms to use HR professionals' DT mindset for modernizing the set of existing HR practices.

Original languageEnglish
Number of pages23
JournalEuropean Journal of Training and Development
DOIs
Publication statusE-pub ahead of print - 26 Apr 2022

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