Delivering patient education by group videoconferencing into the home: Lessons learnt from the Telehealth Literacy Project

Annie Banbury, Lynne Parkinson, Susan A Nancarrow, Jared Dart, Leonard C. Gray, Jennene Buckley

Research output: Contribution to journalArticleResearchpeer-review

6 Citations (Scopus)

Abstract

We examined the procedures for implementing group videoconference (VC) education for older people delivered into the home environment to identify the most common themes affecting the optimum delivery of VC home-based groups to older people. Participants (n = 52) were involved in a six-week group VC patient education program. There were a total of 44 sessions, undertaken by nine groups, with an average of four participants (range 1–7) and the facilitator. Participants could see and hear each other in real-time whilst in their homes with customised tablets or a desktop computer. The data presented here are based on a program log maintained by the facilitator throughout the implementation phase of the project and post intervention. The VC group experience is influenced by factors including the VC device location, connection processes, meeting times, use of visual aids and test calls. Social presence can be improved by communication protocols and strategies. Robust information technology (IT) support is essential in mitigating technical problems to enhance users’ experience. Group patient education can be delivered by VC into homes of older people. However, careful pre-program planning, training and support should be considered when implementing such programs.

Original languageEnglish
Pages (from-to)483-488
Number of pages6
JournalJournal of Telemedicine and Telecare
Volume22
Issue number8
DOIs
Publication statusPublished - 1 Dec 2016

Fingerprint

Videoconferencing
Telemedicine
Patient Education
Audiovisual Aids
Group Homes
Training Support
Tablets
Literacy
Communication
Technology
Education
Equipment and Supplies

Cite this

Banbury, Annie ; Parkinson, Lynne ; Nancarrow, Susan A ; Dart, Jared ; Gray, Leonard C. ; Buckley, Jennene. / Delivering patient education by group videoconferencing into the home: Lessons learnt from the Telehealth Literacy Project. In: Journal of Telemedicine and Telecare. 2016 ; Vol. 22, No. 8. pp. 483-488.
@article{0cef29075f8a4afab8812410ec984ab8,
title = "Delivering patient education by group videoconferencing into the home: Lessons learnt from the Telehealth Literacy Project",
abstract = "We examined the procedures for implementing group videoconference (VC) education for older people delivered into the home environment to identify the most common themes affecting the optimum delivery of VC home-based groups to older people. Participants (n = 52) were involved in a six-week group VC patient education program. There were a total of 44 sessions, undertaken by nine groups, with an average of four participants (range 1–7) and the facilitator. Participants could see and hear each other in real-time whilst in their homes with customised tablets or a desktop computer. The data presented here are based on a program log maintained by the facilitator throughout the implementation phase of the project and post intervention. The VC group experience is influenced by factors including the VC device location, connection processes, meeting times, use of visual aids and test calls. Social presence can be improved by communication protocols and strategies. Robust information technology (IT) support is essential in mitigating technical problems to enhance users’ experience. Group patient education can be delivered by VC into homes of older people. However, careful pre-program planning, training and support should be considered when implementing such programs.",
author = "Annie Banbury and Lynne Parkinson and Nancarrow, {Susan A} and Jared Dart and Gray, {Leonard C.} and Jennene Buckley",
year = "2016",
month = "12",
day = "1",
doi = "10.1177/1357633X16674359",
language = "English",
volume = "22",
pages = "483--488",
journal = "Journal of Telemedicine and Telecare",
issn = "1357-633X",
publisher = "ROYAL SOC MEDICINE PRESS LTD",
number = "8",

}

Delivering patient education by group videoconferencing into the home: Lessons learnt from the Telehealth Literacy Project. / Banbury, Annie; Parkinson, Lynne; Nancarrow, Susan A; Dart, Jared; Gray, Leonard C.; Buckley, Jennene.

In: Journal of Telemedicine and Telecare, Vol. 22, No. 8, 01.12.2016, p. 483-488.

Research output: Contribution to journalArticleResearchpeer-review

TY - JOUR

T1 - Delivering patient education by group videoconferencing into the home: Lessons learnt from the Telehealth Literacy Project

AU - Banbury, Annie

AU - Parkinson, Lynne

AU - Nancarrow, Susan A

AU - Dart, Jared

AU - Gray, Leonard C.

AU - Buckley, Jennene

PY - 2016/12/1

Y1 - 2016/12/1

N2 - We examined the procedures for implementing group videoconference (VC) education for older people delivered into the home environment to identify the most common themes affecting the optimum delivery of VC home-based groups to older people. Participants (n = 52) were involved in a six-week group VC patient education program. There were a total of 44 sessions, undertaken by nine groups, with an average of four participants (range 1–7) and the facilitator. Participants could see and hear each other in real-time whilst in their homes with customised tablets or a desktop computer. The data presented here are based on a program log maintained by the facilitator throughout the implementation phase of the project and post intervention. The VC group experience is influenced by factors including the VC device location, connection processes, meeting times, use of visual aids and test calls. Social presence can be improved by communication protocols and strategies. Robust information technology (IT) support is essential in mitigating technical problems to enhance users’ experience. Group patient education can be delivered by VC into homes of older people. However, careful pre-program planning, training and support should be considered when implementing such programs.

AB - We examined the procedures for implementing group videoconference (VC) education for older people delivered into the home environment to identify the most common themes affecting the optimum delivery of VC home-based groups to older people. Participants (n = 52) were involved in a six-week group VC patient education program. There were a total of 44 sessions, undertaken by nine groups, with an average of four participants (range 1–7) and the facilitator. Participants could see and hear each other in real-time whilst in their homes with customised tablets or a desktop computer. The data presented here are based on a program log maintained by the facilitator throughout the implementation phase of the project and post intervention. The VC group experience is influenced by factors including the VC device location, connection processes, meeting times, use of visual aids and test calls. Social presence can be improved by communication protocols and strategies. Robust information technology (IT) support is essential in mitigating technical problems to enhance users’ experience. Group patient education can be delivered by VC into homes of older people. However, careful pre-program planning, training and support should be considered when implementing such programs.

UR - http://www.scopus.com/inward/record.url?scp=84993961061&partnerID=8YFLogxK

U2 - 10.1177/1357633X16674359

DO - 10.1177/1357633X16674359

M3 - Article

VL - 22

SP - 483

EP - 488

JO - Journal of Telemedicine and Telecare

JF - Journal of Telemedicine and Telecare

SN - 1357-633X

IS - 8

ER -