Customers' perceptions of returning items purchased online: planned versus unplanned product returners

Timo Rintamäki*, Mark T. Spence, Hannu Saarijärvi, Johanna Joensuu, Mika Yrjölä

*Corresponding author for this work

Research output: Contribution to journalArticleResearchpeer-review

19 Citations (Scopus)
164 Downloads (Pure)

Fingerprint

Dive into the research topics of 'Customers' perceptions of returning items purchased online: planned versus unplanned product returners'. Together they form a unique fingerprint.

Business & Economics

Social Sciences

Engineering & Materials Science