Customers' perceptions of returning items purchased online: planned versus unplanned product returners

Timo Rintamäki*, Mark T. Spence, Hannu Saarijärvi, Johanna Joensuu, Mika Yrjölä

*Corresponding author for this work

Research output: Contribution to journalArticleResearchpeer-review

22 Citations (Scopus)
192 Downloads (Pure)

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