Critical observations on and suggested ways forward for healthcare communication during COVID-19: pEACH position paper

Sarah J. White*, Serena Barello, Eugenia Cao di San Marco, Cinzia Colombo, Edgard Eeckman, Conor Gilligan, Guendalina Graffigna, T. Jirasevijinda, Paola Mosconi, Judy Mullan, Shakaib Ur Rehman, Sara Rubinelli, Elena Vegni, Demi Krystallidou*

*Corresponding author for this work

Research output: Contribution to journalArticleResearchpeer-review

36 Citations (Scopus)



Communication in healthcare has influenced and been influenced by the COVID-19 pandemic. In this position paper, we share observations based on the latest available evidence and experiential knowledge that have emerged during the pandemic, with a specific focus on policy and practice. 


This is a position paper that presents observations relating to policy and practice in communication in healthcare related to COVID-19. 


Through our critical observations as experts in the field of healthcare communication, we share our stance how healthcare communication has occured during the pandemic and suggest possible ways of improving policy and professional practice. We make recommendations for policy makers, healthcare providers, and communication experts while also highlighting areas that merit further investigation regarding healthcare communication in times of healthcare crises. 


We have witnessed an upheaval of healthcare practice and the development of policy on-the-run. To ensure that policy and practice are evidence-based, person-centred, more inclusive and equitable, we advocate for critical reflection on this symbiotic relationship between COVID-19 and the central role of communication in healthcare. 

Practice implications: 

This paper provides a summary of the key areas for development in communication in healthcare during COVID-19. It offers recommendations for improvement and a call to review policies and practice to build resilience and inclusive and equitable responsiveness in communication in healthcare.

Original languageEnglish
Pages (from-to)217-222
Number of pages6
JournalPatient Education and Counseling
Issue number2
Publication statusPublished - Feb 2021
Externally publishedYes


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