Critical observations on and suggested ways forward for healthcare communication during COVID-19: pEACH position paper

Sarah J. White; Serena Barello; Eugenia Cao di San Marco; Cinzia Colombo; Edgard Eeckman; Conor Gilligan; Guendalina Graffigna; T. Jirasevijinda; Paola Mosconi; Judy Mullan; Shakaib Ur Rehman; Sara Rubinelli; Elena Vegni; Demi Krystallidou

doi:10.1016/j.pec.2020.12.025

Critical observations on and suggested ways forward for healthcare communication during COVID-19: pEACH position paper

Sarah J. White^*, Serena Barello, Eugenia Cao di San Marco, Cinzia Colombo, Edgard Eeckman, Conor Gilligan, Guendalina Graffigna, T. Jirasevijinda, Paola Mosconi, Judy Mullan, Shakaib Ur Rehman, Sara Rubinelli, Elena Vegni, Demi Krystallidou^*

^*Corresponding author for this work

Research output: Contribution to journal › Article › Research › peer-review

36 Citations (Scopus)

Abstract

Objective:

Communication in healthcare has influenced and been influenced by the COVID-19 pandemic. In this position paper, we share observations based on the latest available evidence and experiential knowledge that have emerged during the pandemic, with a specific focus on policy and practice.

Methods:

This is a position paper that presents observations relating to policy and practice in communication in healthcare related to COVID-19.

Results:

Through our critical observations as experts in the field of healthcare communication, we share our stance how healthcare communication has occured during the pandemic and suggest possible ways of improving policy and professional practice. We make recommendations for policy makers, healthcare providers, and communication experts while also highlighting areas that merit further investigation regarding healthcare communication in times of healthcare crises.

Conclusion:

We have witnessed an upheaval of healthcare practice and the development of policy on-the-run. To ensure that policy and practice are evidence-based, person-centred, more inclusive and equitable, we advocate for critical reflection on this symbiotic relationship between COVID-19 and the central role of communication in healthcare.

Practice implications:

This paper provides a summary of the key areas for development in communication in healthcare during COVID-19. It offers recommendations for improvement and a call to review policies and practice to build resilience and inclusive and equitable responsiveness in communication in healthcare.

Original language	English
Pages (from-to)	217-222
Number of pages	6
Journal	Patient Education and Counseling
Volume	104
Issue number	2
DOIs	https://doi.org/10.1016/j.pec.2020.12.025
Publication status	Published - Feb 2021
Externally published	Yes

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10.1016/j.pec.2020.12.025

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White, S. J., Barello, S., Cao di San Marco, E., Colombo, C., Eeckman, E., Gilligan, C., Graffigna, G., Jirasevijinda, T., Mosconi, P., Mullan, J., Rehman, S. U., Rubinelli, S., Vegni, E., & Krystallidou, D. (2021). Critical observations on and suggested ways forward for healthcare communication during COVID-19: pEACH position paper. Patient Education and Counseling, 104(2), 217-222. https://doi.org/10.1016/j.pec.2020.12.025

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title = "Critical observations on and suggested ways forward for healthcare communication during COVID-19: pEACH position paper",

abstract = "Objective: Communication in healthcare has influenced and been influenced by the COVID-19 pandemic. In this position paper, we share observations based on the latest available evidence and experiential knowledge that have emerged during the pandemic, with a specific focus on policy and practice. Methods:This is a position paper that presents observations relating to policy and practice in communication in healthcare related to COVID-19. Results:Through our critical observations as experts in the field of healthcare communication, we share our stance how healthcare communication has occured during the pandemic and suggest possible ways of improving policy and professional practice. We make recommendations for policy makers, healthcare providers, and communication experts while also highlighting areas that merit further investigation regarding healthcare communication in times of healthcare crises. Conclusion: We have witnessed an upheaval of healthcare practice and the development of policy on-the-run. To ensure that policy and practice are evidence-based, person-centred, more inclusive and equitable, we advocate for critical reflection on this symbiotic relationship between COVID-19 and the central role of communication in healthcare. Practice implications: This paper provides a summary of the key areas for development in communication in healthcare during COVID-19. It offers recommendations for improvement and a call to review policies and practice to build resilience and inclusive and equitable responsiveness in communication in healthcare.",

author = "White, {Sarah J.} and Serena Barello and {Cao di San Marco}, Eugenia and Cinzia Colombo and Edgard Eeckman and Conor Gilligan and Guendalina Graffigna and T. Jirasevijinda and Paola Mosconi and Judy Mullan and Rehman, {Shakaib Ur} and Sara Rubinelli and Elena Vegni and Demi Krystallidou",

note = "Publisher Copyright: {\textcopyright} 2021 Elsevier B.V.",

year = "2021",

month = feb,

doi = "10.1016/j.pec.2020.12.025",

language = "English",

volume = "104",

pages = "217--222",

journal = "Patient Education and Counseling",

issn = "0738-3991",

publisher = "Elsevier",

number = "2",

}

White, SJ, Barello, S, Cao di San Marco, E, Colombo, C, Eeckman, E, Gilligan, C, Graffigna, G, Jirasevijinda, T, Mosconi, P, Mullan, J, Rehman, SU, Rubinelli, S, Vegni, E & Krystallidou, D 2021, 'Critical observations on and suggested ways forward for healthcare communication during COVID-19: pEACH position paper', Patient Education and Counseling, vol. 104, no. 2, pp. 217-222. https://doi.org/10.1016/j.pec.2020.12.025

TY - JOUR

T1 - Critical observations on and suggested ways forward for healthcare communication during COVID-19: pEACH position paper

AU - White, Sarah J.

AU - Barello, Serena

AU - Cao di San Marco, Eugenia

AU - Colombo, Cinzia

AU - Eeckman, Edgard

AU - Gilligan, Conor

AU - Graffigna, Guendalina

AU - Jirasevijinda, T.

AU - Mosconi, Paola

AU - Mullan, Judy

AU - Rehman, Shakaib Ur

AU - Rubinelli, Sara

AU - Vegni, Elena

AU - Krystallidou, Demi

PY - 2021/2

Y1 - 2021/2

N2 - Objective: Communication in healthcare has influenced and been influenced by the COVID-19 pandemic. In this position paper, we share observations based on the latest available evidence and experiential knowledge that have emerged during the pandemic, with a specific focus on policy and practice. Methods:This is a position paper that presents observations relating to policy and practice in communication in healthcare related to COVID-19. Results:Through our critical observations as experts in the field of healthcare communication, we share our stance how healthcare communication has occured during the pandemic and suggest possible ways of improving policy and professional practice. We make recommendations for policy makers, healthcare providers, and communication experts while also highlighting areas that merit further investigation regarding healthcare communication in times of healthcare crises. Conclusion: We have witnessed an upheaval of healthcare practice and the development of policy on-the-run. To ensure that policy and practice are evidence-based, person-centred, more inclusive and equitable, we advocate for critical reflection on this symbiotic relationship between COVID-19 and the central role of communication in healthcare. Practice implications: This paper provides a summary of the key areas for development in communication in healthcare during COVID-19. It offers recommendations for improvement and a call to review policies and practice to build resilience and inclusive and equitable responsiveness in communication in healthcare.

AB - Objective: Communication in healthcare has influenced and been influenced by the COVID-19 pandemic. In this position paper, we share observations based on the latest available evidence and experiential knowledge that have emerged during the pandemic, with a specific focus on policy and practice. Methods:This is a position paper that presents observations relating to policy and practice in communication in healthcare related to COVID-19. Results:Through our critical observations as experts in the field of healthcare communication, we share our stance how healthcare communication has occured during the pandemic and suggest possible ways of improving policy and professional practice. We make recommendations for policy makers, healthcare providers, and communication experts while also highlighting areas that merit further investigation regarding healthcare communication in times of healthcare crises. Conclusion: We have witnessed an upheaval of healthcare practice and the development of policy on-the-run. To ensure that policy and practice are evidence-based, person-centred, more inclusive and equitable, we advocate for critical reflection on this symbiotic relationship between COVID-19 and the central role of communication in healthcare. Practice implications: This paper provides a summary of the key areas for development in communication in healthcare during COVID-19. It offers recommendations for improvement and a call to review policies and practice to build resilience and inclusive and equitable responsiveness in communication in healthcare.

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DO - 10.1016/j.pec.2020.12.025

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AN - SCOPUS:85098890265

SN - 0738-3991

VL - 104

SP - 217

EP - 222

JO - Patient Education and Counseling

JF - Patient Education and Counseling

IS - 2

ER -

Critical observations on and suggested ways forward for healthcare communication during COVID-19: pEACH position paper

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