Consumer and Carer Perspectives of a Zero Suicide Prevention Program: A Qualitative Study

Victoria Ross, Sharna Mathieu, Jacinta Hawgood, Kathryn Turner, Nicolas J C Stapelberg, Matthew Welch, Angela Davies, Jerneja Sveticic, Sarah Walker, Kairi Kõlves

Research output: Contribution to journalArticleResearchpeer-review

1 Citation (Scopus)
65 Downloads (Pure)


This study explored the experiences of healthcare consumers who had recently attempted suicide, and their carers, following placement on a Suicide Prevention Pathway based on the Zero Suicide framework. Qualitative interviews were conducted with 10 consumers and 5 carers using a semi-structured interview schedule. Interviews were transcribed and thematic analysis was applied to identify prominent themes and sub-themes. Three interrelated themes were identified. The first theme was 'Feeling safe and valued' with the associated sub-theme pertaining to perceived stigmatizing treatment and self-stigma. The second was 'Intersection of consumer and staff/organizational needs' with a related sub-theme of time pressure and reduced self-disclosure. The final theme was 'Importance of the 'whole picture', highlighting the relevance of assessing and addressing psychosocial factors when planning for consumer recovery. Overall, consumers and their carers reported a favorable experience of the Suicide Prevention Pathway; however, there were several areas identified for improvement. These included reconciling the time-pressures of a busy health service system, ensuring consumers and carers feel their psychosocial concerns are addressed, and ensuring that adequate rapport is developed. Key to this is ensuring consumers feel cared for and reducing perceptions of stigma.

Original languageEnglish
Article number10634
JournalInternational Journal of Environmental Research and Public Health
Issue number20
Publication statusPublished - 11 Oct 2021
Externally publishedYes


Dive into the research topics of 'Consumer and Carer Perspectives of a Zero Suicide Prevention Program: A Qualitative Study'. Together they form a unique fingerprint.

Cite this