Comparative analysis of the performance of built environment professionals in satisfying clients' needs and requirements

R Nkado*, J Mbachu

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionResearchpeer-review


Globalisation has opened zip numerous offshore investment opportunities for clients in the built environment. To retain them and remain in business, the construction industry and its professionals must strive to deliver higher levels of satisfaction or lose them to competitors in other countries offering more satisfactory procurement and investment outcomes. It is therefore necessary to appraise the efforts of professionals in meeting and satisfying the needs of their clients within a given locality with a view to identifying areas for improvement.

Consequently this paper presents a comparative analysis of the performance of professionals from clients' perspectives. The professionals involved in the study are architects, quantity surveyors, consulting engineers and construction/project managers who are fully registered and active members of their professional associations in South Africa. The client group consists of members of the prominent South African Property Owners Association.

The descriptive survey method was used in the study, involving qualitative data gathering through semi-structured interviews at the pilot survey stage, and quantitative surveys using questionnaires. Non-parametric statistics were used in the data analyses.

Clients' perceptions of the professionals' performance, aspects of professional services in which clients expect improvement and possible strategies for improving client satisfaction levels within the industry are presented.

Original languageEnglish
Title of host publication10th Symposium Construction Innovation and Global Competitiveness
Subtitle of host publicationThe Organization and Management of Construction
EditorsBO Uwakweh, IA Minkarah
Place of PublicationBoca Raton
PublisherTaylor & Francis
Number of pages6
Volume1 and 2
ISBN (Electronic)9781420040104
ISBN (Print)0-8493-1449-6
Publication statusPublished - 23 Sep 2002
Externally publishedYes
Event10th International Symposium on Construction Innovation and Global Competitiveness - CINCINNATI, United States
Duration: 9 Sep 200213 Sep 2002


Conference10th International Symposium on Construction Innovation and Global Competitiveness
CountryUnited States

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