Globalisation has opened zip numerous offshore investment opportunities for clients in the built environment. To retain them and remain in business, the construction industry and its professionals must strive to deliver higher levels of satisfaction or lose them to competitors in other countries offering more satisfactory procurement and investment outcomes. It is therefore necessary to appraise the efforts of professionals in meeting and satisfying the needs of their clients within a given locality with a view to identifying areas for improvement.
Consequently this paper presents a comparative analysis of the performance of professionals from clients' perspectives. The professionals involved in the study are architects, quantity surveyors, consulting engineers and construction/project managers who are fully registered and active members of their professional associations in South Africa. The client group consists of members of the prominent South African Property Owners Association.
The descriptive survey method was used in the study, involving qualitative data gathering through semi-structured interviews at the pilot survey stage, and quantitative surveys using questionnaires. Non-parametric statistics were used in the data analyses.
Clients' perceptions of the professionals' performance, aspects of professional services in which clients expect improvement and possible strategies for improving client satisfaction levels within the industry are presented.
|Title of host publication||10th Symposium Construction Innovation and Global Competitiveness|
|Subtitle of host publication||The Organization and Management of Construction|
|Editors||BO Uwakweh, IA Minkarah|
|Place of Publication||Boca Raton|
|Publisher||Taylor & Francis|
|Number of pages||6|
|Volume||1 and 2|
|Publication status||Published - 23 Sep 2002|
|Event||10th International Symposium on Construction Innovation and Global Competitiveness - CINCINNATI, United States|
Duration: 9 Sep 2002 → 13 Sep 2002
|Conference||10th International Symposium on Construction Innovation and Global Competitiveness|
|Period||9/09/02 → 13/09/02|