Co-Create Solutions: Innovate or Evaporate: the Value Driven PMO

Research output: Chapter in Book/Report/Conference proceedingChapterResearchpeer-review

Abstract

Project Management Offices (PMOs) are commonplace in today’s technology-driven healthcare organizations. This case study is about a Middle Eastern PMO that was instrumental in opening a greenfield hospital and optimizing the services provided by the technology department. The Hospital opened in 2015 by delivering simple clinical services (e.g., ophthalmology exams). However, to provide just this single service, a comprehensive suite of integrated applications needed to be in place (e.g. ERP, Nurse Scheduling, Electronic Patient Record, RIS/PACS, Laboratory systems, Learning Management Systems, firewall security systems, call centre systems, etc.) in addition to Eye Institute specific applications like Zeiss FORUM. This first service offered the opportunity to stabilize, learn and optimize systems, processes and the tasks caregivers complete to deliver exceptional care. More complex services followed such as additional ambulatory clinics (e.g., allergy and immunology), opening acute care, intensive care, and emergency services. The team planned and managed the purposeful stabilization, optimization, and learning for each progressive systems and service deployment. The purpose of this paper is to explain the maturity of the Hospital’s IT PMO where principles of Agile and innovation are becoming core competencies. However, it is the innovation elements that distinguishes the Hospital PMO.
Original languageEnglish
Title of host publicationVoices of Innovation: Fulfilling the Promise of Information Technology in Healthcare
EditorsEdward Marx
Place of PublicationBoca Raton
PublisherCRC Press
Chapter8
Pages229-241
Number of pages12
ISBN (Electronic)9781498769686, 9781315154213
ISBN (Print)1498769683
DOIs
Publication statusE-pub ahead of print - 14 Jan 2019

Fingerprint

Project management
Innovation
Stabilization
IT project management
Integrated
Firewall
Emergency services
Learning management system
Call centres
Allergy
Core competencies
Caregivers
Greenfield
Nurses
Health care organization
Maturity

Cite this

Skulmoski, G. J., Sherlock, G., & Langston, C. A. (2019). Co-Create Solutions: Innovate or Evaporate: the Value Driven PMO. In E. Marx (Ed.), Voices of Innovation: Fulfilling the Promise of Information Technology in Healthcare (pp. 229-241). Boca Raton: CRC Press. https://doi.org/10.4324/9781315154213, https://doi.org/10.4324/9781315154213-9
Skulmoski, Gregory James ; Sherlock, Gareth ; Langston, Craig Ashley. / Co-Create Solutions: Innovate or Evaporate: the Value Driven PMO. Voices of Innovation: Fulfilling the Promise of Information Technology in Healthcare. editor / Edward Marx. Boca Raton : CRC Press, 2019. pp. 229-241
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Skulmoski, GJ, Sherlock, G & Langston, CA 2019, Co-Create Solutions: Innovate or Evaporate: the Value Driven PMO. in E Marx (ed.), Voices of Innovation: Fulfilling the Promise of Information Technology in Healthcare. CRC Press, Boca Raton, pp. 229-241. https://doi.org/10.4324/9781315154213, https://doi.org/10.4324/9781315154213-9

Co-Create Solutions: Innovate or Evaporate: the Value Driven PMO. / Skulmoski, Gregory James; Sherlock, Gareth; Langston, Craig Ashley.

Voices of Innovation: Fulfilling the Promise of Information Technology in Healthcare. ed. / Edward Marx. Boca Raton : CRC Press, 2019. p. 229-241.

Research output: Chapter in Book/Report/Conference proceedingChapterResearchpeer-review

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Skulmoski GJ, Sherlock G, Langston CA. Co-Create Solutions: Innovate or Evaporate: the Value Driven PMO. In Marx E, editor, Voices of Innovation: Fulfilling the Promise of Information Technology in Healthcare. Boca Raton: CRC Press. 2019. p. 229-241 https://doi.org/10.4324/9781315154213, https://doi.org/10.4324/9781315154213-9