Burnout and perceived organisational support among front-line hospitality employees

Gabrielle Walters*, Mike Raybould

*Corresponding author for this work

Research output: Contribution to journalArticleResearchpeer-review

26 Citations (Scopus)


This article describes research designed to investigate the relationship between burnout and perceived organisational support (POS) among front-line hospitality employees. Three hundred front-line employees of a multisite hospitality firm were surveyed using an instrument comprising the general survey version of the Maslach Burnout Inventory and the 17-item version of the Survey of Perceived Organisational Support (POS). Significant relationships were found between POS and each of the three burnout dimensions of exhaustion, cynicism and personal efficacy. The findings of this study contribute to the existing academic literature and provide hospitality managers with a better understanding of the factors that contribute to the problem of front-line employee turnover.

Original languageEnglish
Pages (from-to)144-156
Number of pages13
JournalJournal of Hospitality and Tourism Management
Issue number2
Publication statusPublished - 2007
Externally publishedYes


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