Burnout and perceived organisational support among front-line hospitality employees

Gabrielle Walters, Mike Raybould

Research output: Contribution to journalArticleResearchpeer-review

24 Citations (Scopus)

Abstract

This article describes research designed to investigate the relationship between burnout and perceived organisational support (POS) among front-line hospitality employees. Three hundred front-line employees of a multisite hospitality firm were surveyed using an instrument comprising the general survey version of the Maslach Burnout Inventory and the 17-item version of the Survey of Perceived Organisational Support (POS). Significant relationships were found between POS and each of the three burnout dimensions of exhaustion, cynicism and personal efficacy. The findings of this study contribute to the existing academic literature and provide hospitality managers with a better understanding of the factors that contribute to the problem of front-line employee turnover.

Original languageEnglish
Pages (from-to)144-156
Number of pages13
JournalJournal of Hospitality and Tourism Management
Volume14
Issue number2
DOIs
Publication statusPublished - 2007
Externally publishedYes

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turnover
Employees
Hospitality
Burnout
Perceived organizational support
Frontline employees
Employee turnover
Factors
Exhaustion
Efficacy
Cynicism
Managers
firm

Cite this

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Burnout and perceived organisational support among front-line hospitality employees. / Walters, Gabrielle; Raybould, Mike.

In: Journal of Hospitality and Tourism Management, Vol. 14, No. 2, 2007, p. 144-156.

Research output: Contribution to journalArticleResearchpeer-review

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