@inbook{c290ddcc62eb45799d10feda712fc844,
title = "Benchmarking the Costs of Rework",
author = "Jim Smith and Peter Love and Heng Li",
note = "Proceedings of the Second International and Fifth National Conference Research Conference on Quality Management ... organised by the Quality Management Research Unit, Dept. of Management, Monash University{"}. ",
year = "1998",
language = "English",
pages = "114--123",
editor = "Terviovski, \{M \}",
booktitle = "Relevant Research in Quality Management: An International Perspective",
publisher = "Concensus Books",
edition = "2nd",
}