|Title of host publication||Proceedings of the Second International and Fifth National Research Conference on Quality Management|
|Place of Publication||Melbourne|
|Publication status||Published - 8 Feb 1998|
Smith, J., Love, P., & Li, H. (1998). Benchmarking the Costs of Poor Quality in Construction: A Case Study. In M. Terziovski (Ed.), Proceedings of the Second International and Fifth National Research Conference on Quality Management (pp. 112-124). Melbourne: Monash University.