Benchmarking, benchaction, and benchlearning: Rework mitigation in projects

Peter E D Love, Jim Smith

Research output: Contribution to journalArticleResearchpeer-review

59 Citations (Scopus)

Abstract

The Australian government has issued several calls to improve the performance of the construction industry. A lack of available benchmark metrics has made it difficult, if not impossible, for organizations to identify areas to target for process improvement. A significant factor that has been found to contribute to poor organizational and project performance is rework. Using the results of a questionnaire survey, the paper presents and discusses a series of benchmark metrics for the causes and costs of rework for 161 construction projects. A generic framework for benchmarking rework at the interfaces of a project's life cycle is proposed, and unstructured interviews are used to subject the proposed framework to validation by industry practitioners.

Original languageEnglish
Pages (from-to)147-159
Number of pages13
JournalJournal of Management in Engineering
Volume19
Issue number4
DOIs
Publication statusPublished - Oct 2003
Externally publishedYes

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Benchmarking
Construction industry
Life cycle
Costs
Industry
Mitigation
Rework
Benchmark

Cite this

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Benchmarking, benchaction, and benchlearning : Rework mitigation in projects. / Love, Peter E D; Smith, Jim.

In: Journal of Management in Engineering, Vol. 19, No. 4, 10.2003, p. 147-159.

Research output: Contribution to journalArticleResearchpeer-review

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