Benchmarking, benchaction, and benchlearning: Rework mitigation in projects

Peter E D Love*, Jim Smith

*Corresponding author for this work

Research output: Contribution to journalArticleResearchpeer-review

90 Citations (Scopus)


The Australian government has issued several calls to improve the performance of the construction industry. A lack of available benchmark metrics has made it difficult, if not impossible, for organizations to identify areas to target for process improvement. A significant factor that has been found to contribute to poor organizational and project performance is rework. Using the results of a questionnaire survey, the paper presents and discusses a series of benchmark metrics for the causes and costs of rework for 161 construction projects. A generic framework for benchmarking rework at the interfaces of a project's life cycle is proposed, and unstructured interviews are used to subject the proposed framework to validation by industry practitioners.

Original languageEnglish
Pages (from-to)147-159
Number of pages13
JournalJournal of Management in Engineering
Issue number4
Publication statusPublished - Oct 2003
Externally publishedYes


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