'All that I'm hearing from you is white noise': Social media aggregation in emergency response

Tracy Whitelaw, Donna F. Henson

Research output: Contribution to journalArticleResearchpeer-review

3 Citations (Scopus)

Abstract

This paper provides a summary of the process used by Brisbane City Council to develop a Social Hub as a key social media aggregation tool to deliver critical messaging during the devastating weather event of January 2013 in Brisbane. It explores the power of social media aggregation as a validation tool of time-sensitive crisis information. Practical steps used by Brisbane City Council are addressed within a wider theoretical framework considering the importance of ensuring clear, easy-to-find social media messaging during a crisis.

Original languageEnglish
Pages (from-to)48-51
Number of pages4
JournalAustralian Journal of Emergency Management
Volume29
Issue number4
Publication statusPublished - 2014

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Social Media
Audition
White noise
social media
aggregation
Hearing
Emergencies
municipal council
Agglomeration
Weather
event

Cite this

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'All that I'm hearing from you is white noise' : Social media aggregation in emergency response. / Whitelaw, Tracy; Henson, Donna F.

In: Australian Journal of Emergency Management, Vol. 29, No. 4, 2014, p. 48-51.

Research output: Contribution to journalArticleResearchpeer-review

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