'All that I'm hearing from you is white noise': Social media aggregation in emergency response

Tracy Whitelaw, Donna F. Henson

Research output: Contribution to journalArticleResearchpeer-review

3 Citations (Scopus)


This paper provides a summary of the process used by Brisbane City Council to develop a Social Hub as a key social media aggregation tool to deliver critical messaging during the devastating weather event of January 2013 in Brisbane. It explores the power of social media aggregation as a validation tool of time-sensitive crisis information. Practical steps used by Brisbane City Council are addressed within a wider theoretical framework considering the importance of ensuring clear, easy-to-find social media messaging during a crisis.

Original languageEnglish
Pages (from-to)48-51
Number of pages4
JournalAustralian Journal of Emergency Management
Issue number4
Publication statusPublished - 2014


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