TY - JOUR
T1 - A workforce to be reckoned with: The emerging pivotal Generation Z hospitality workforce
AU - Goh, E.
AU - Lee, C.
N1 - Funding Information:
The research is funded by Torrens University Australia through the Professor Susan Holland research funding . In addition, the researchers thank the participating hotel management schools and students for participating in the interviews: Bachelors of Business (International Hotel and Resort Management) students – Blue Mountains International Hotel Management School, Torrens University Australia; Advanced Diploma Hospitality Management students – William Blue College of Hospitality Management; and Bachelors of Hospitality Management in conjunction with Cezar Ritz students – International College of Management Sydney.
Publisher Copyright:
© 2018
PY - 2018/7/1
Y1 - 2018/7/1
N2 - Despite the “perfect storm” of older employees leaving the workforce and younger hospitality employees entering the hospitality industry, there has not been a single study in the hospitality literature investigating Generation Z's attitudes towards working in the hospitality industry. Understanding this future hospitality workforce is pivotal as empirical studies of past generations (Baby-boomers, Generation X and Generation Y) have reported high turnover patterns among the hospitality workforce to be a major human resource problem in this dynamic industry. This research evaluated the usefulness of the Theory of Planned Behaviour (TPB) as the theoretical framework to distill and unpack Generation Z's perceptions (n = 71) about working in the hospitality industry. Results suggest Generation Z viewed overall positive attitudes about the hospitality industry such as exciting, a people's industry with travel opportunities along with certain challenges such as dealing with people, long/odd hours and potential workplace health and safety issues.
AB - Despite the “perfect storm” of older employees leaving the workforce and younger hospitality employees entering the hospitality industry, there has not been a single study in the hospitality literature investigating Generation Z's attitudes towards working in the hospitality industry. Understanding this future hospitality workforce is pivotal as empirical studies of past generations (Baby-boomers, Generation X and Generation Y) have reported high turnover patterns among the hospitality workforce to be a major human resource problem in this dynamic industry. This research evaluated the usefulness of the Theory of Planned Behaviour (TPB) as the theoretical framework to distill and unpack Generation Z's perceptions (n = 71) about working in the hospitality industry. Results suggest Generation Z viewed overall positive attitudes about the hospitality industry such as exciting, a people's industry with travel opportunities along with certain challenges such as dealing with people, long/odd hours and potential workplace health and safety issues.
UR - http://www.scopus.com/inward/record.url?eid=2-s2.0-85041578848&partnerID=MN8TOARS
U2 - 10.1016/j.ijhm.2018.01.016
DO - 10.1016/j.ijhm.2018.01.016
M3 - Article
SN - 1873-4693
VL - 73
SP - 20
EP - 28
JO - International Journal of Hospitality Management
JF - International Journal of Hospitality Management
ER -
