A hybrid quality function deployment and cybernetic analytic network process model for project manager selection

Farahbod Mohammadi, Mohammadali Kazerooni Sadi, Fatemeh Nateghi, Arham Abdullah*, Martin Skitmore

*Corresponding author for this work

Research output: Contribution to journalArticleResearchpeer-review

28 Citations (Scopus)
4 Downloads (Pure)

Abstract

Identifying appropriate decision criteria and making optimal decisions in a structured way is a complex process. This paper presents an approach for doing this in the form of a hybrid Quality Function Deployment (QFD) and Cybernetic Analytic Network Process (CANP) model for project manager selection. This involves the use of QFD to translate the owner's project management expectations into selection criteria and the CANP to weight the expectations and selection criteria. The supermatrix approach then prioritises the candidates with respect to the overall decision-making goal. A case study is used to demonstrate the use of the model in selecting a renovation project manager. This involves the development of 18 selection criteria in response to the owner's three main expectations of time, cost and quality.

Original languageEnglish
Pages (from-to)795-809
Number of pages15
JournalJournal of Civil Engineering and Management
Volume20
Issue number6
DOIs
Publication statusPublished - 1 Jan 2014
Externally publishedYes

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