A critical evaluation of importance-performance analysis

Ernest Azzopardi; Robert Nash

doi:10.1016/j.tourman.2012.07.007

A critical evaluation of importance-performance analysis

Ernest Azzopardi, Robert Nash^*

^*Corresponding author for this work

Bond Business School

Research output: Contribution to journal › Article › Research › peer-review

280 Citations (Scopus)

Abstract

This study is a methodological evaluation of studies on importance and performance measurement, and importance-performance analysis (IPA) which has gained widespread acceptance in the hospitality and tourism research. A synthesis of IPA literature on conceptual and measurement issues is presented with a view to identifying and mitigating potential validity concerns.

Original language	English
Pages (from-to)	222-233
Number of pages	12
Journal	Tourism Management
Volume	35
DOIs	https://doi.org/10.1016/j.tourman.2012.07.007
Publication status	Published - Apr 2013

Access to Document

10.1016/j.tourman.2012.07.007

Cite this

@article{1af2bd7e19c14f029591d13d6753a98a,

title = "A critical evaluation of importance-performance analysis",

abstract = "This study is a methodological evaluation of studies on importance and performance measurement, and importance-performance analysis (IPA) which has gained widespread acceptance in the hospitality and tourism research. A synthesis of IPA literature on conceptual and measurement issues is presented with a view to identifying and mitigating potential validity concerns.",

author = "Ernest Azzopardi and Robert Nash",

year = "2013",

month = apr,

doi = "10.1016/j.tourman.2012.07.007",

language = "English",

volume = "35",

pages = "222--233",

journal = "Tourism Management",

issn = "0261-5177",

publisher = "Elsevier",

}

TY - JOUR

T1 - A critical evaluation of importance-performance analysis

AU - Azzopardi, Ernest

AU - Nash, Robert

PY - 2013/4

Y1 - 2013/4

N2 - This study is a methodological evaluation of studies on importance and performance measurement, and importance-performance analysis (IPA) which has gained widespread acceptance in the hospitality and tourism research. A synthesis of IPA literature on conceptual and measurement issues is presented with a view to identifying and mitigating potential validity concerns.

AB - This study is a methodological evaluation of studies on importance and performance measurement, and importance-performance analysis (IPA) which has gained widespread acceptance in the hospitality and tourism research. A synthesis of IPA literature on conceptual and measurement issues is presented with a view to identifying and mitigating potential validity concerns.

UR - http://www.scopus.com/inward/record.url?scp=84869867077&partnerID=8YFLogxK

U2 - 10.1016/j.tourman.2012.07.007

DO - 10.1016/j.tourman.2012.07.007

M3 - Article

AN - SCOPUS:84869867077

SN - 0261-5177

VL - 35

SP - 222

EP - 233

JO - Tourism Management

JF - Tourism Management

ER -

A critical evaluation of importance-performance analysis

Abstract

Access to Document

Other files and links

Fingerprint

Cite this