A critical evaluation of importance-performance analysis

Ernest Azzopardi, Robert Nash

Research output: Contribution to journalArticleResearchpeer-review

95 Citations (Scopus)

Abstract

This study is a methodological evaluation of studies on importance and performance measurement, and importance-performance analysis (IPA) which has gained widespread acceptance in the hospitality and tourism research. A synthesis of IPA literature on conceptual and measurement issues is presented with a view to identifying and mitigating potential validity concerns.

Original languageEnglish
Pages (from-to)222-233
Number of pages12
JournalTourism Management
Volume35
DOIs
Publication statusPublished - Apr 2013

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performance measurement
evaluation
performance
tourism
acceptance
Tourism
analysis
Importance-performance analysis
Evaluation
literature
Hospitality research
Tourism research
Acceptance
Performance measurement

Cite this

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A critical evaluation of importance-performance analysis. / Azzopardi, Ernest; Nash, Robert.

In: Tourism Management, Vol. 35, 04.2013, p. 222-233.

Research output: Contribution to journalArticleResearchpeer-review

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